What are the responsibilities and job description for the Dental Office Manager position at Endodontic Specialists?
Location/Org Data : Brand Logo:
Overview:
EDUCATION:
EXPERIENCE:
COMPETENCIES:
A dental practice manager oversees the non-clinical operations of a dental practice, managing all administrative aspects including staff scheduling, patient appointments, billing, financial reporting, compliance with regulations, and ensuring smooth day-to-day operations while maintaining a high standard of patient care and maximizing practice efficiency; they are responsible for leading and supervising the administrative team within the dental office.
Key responsibilities:
Responsibilities:
Patient Management:- Scheduling and confirming patient appointments
- Handling patient inquiries and concerns
- Managing patient records and data
- Collecting payments and managing patient accounts
- Ensuring patient satisfaction through feedback and surveys
- Staff Management:
- Hiring, training, and supervising administrative staff (receptionists, dental assistants)
- Creating and managing staff schedules
- Performance evaluations and staff development
- Addressing staff concerns and maintaining positive team dynamics
- Financial Management:
- Monitoring practice revenue and expenses
- Generating financial reports and analyzing practice performance
- Managing billing and insurance claims
- Implementing strategies to optimize revenue and collections
- Operations Management:
- Maintaining compliance with dental regulations and HIPAA guidelines
- Overseeing office supplies and equipment inventory
- Managing facility maintenance and repairs
- Implementing and maintaining practice policies and procedures
- Marketing and Communication:
- Developing and implementing marketing strategies to attract new patients
- Managing practice websites and online presence
- Communicating effectively with patients, staff, and dental providers
QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION:
High school diploma or equivalent
EXPERIENCE:
Required Skills and Qualifications:
- Strong leadership and organizational skills
- Excellent communication and interpersonal skills
- Detail-oriented with strong analytical abilities
- Proficiency in dental practice management software and billing systems
- Knowledge of dental terminology and procedures
- Experience in customer service and patient relations
- Ability to manage multiple tasks and prioritize effectively
- Understanding of relevant healthcare regulations and compliance requirements
COMPETENCIES:
To perform the job satisfactorily, an individual should demonstrate the following competencies:
- Technical Skills – Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others
- Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
- Interpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
- Oral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
- Written Communication – Writes clearly and informatively; able to read and interpret written information
- Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
- Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
- Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
- Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversity
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
- Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
- Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality
- Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
- Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
- Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
