Demo

Dental Office Manager

Endodontic Specialists
Pasadena, MD Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 5/5/2025
Location/Org Data : Brand Logo:
Overview:
A dental practice manager oversees the non-clinical operations of a dental practice, managing all administrative aspects including staff scheduling, patient appointments, billing, financial reporting, compliance with regulations, and ensuring smooth day-to-day operations while maintaining a high standard of patient care and maximizing practice efficiency; they are responsible for leading and supervising the administrative team within the dental office.
Key responsibilities:
Responsibilities:

  • Patient Management:
    • Scheduling and confirming patient appointments
    • Handling patient inquiries and concerns
    • Managing patient records and data
    • Collecting payments and managing patient accounts
    • Ensuring patient satisfaction through feedback and surveys
  • Staff Management:
    • Hiring, training, and supervising administrative staff (receptionists, dental assistants)
    • Creating and managing staff schedules
    • Performance evaluations and staff development
    • Addressing staff concerns and maintaining positive team dynamics
  • Financial Management:
    • Monitoring practice revenue and expenses
    • Generating financial reports and analyzing practice performance
    • Managing billing and insurance claims
    • Implementing strategies to optimize revenue and collections
  • Operations Management:
    • Maintaining compliance with dental regulations and HIPAA guidelines
    • Overseeing office supplies and equipment inventory
    • Managing facility maintenance and repairs
    • Implementing and maintaining practice policies and procedures
  • Marketing and Communication:
    • Developing and implementing marketing strategies to attract new patients
    • Managing practice websites and online presence
    • Communicating effectively with patients, staff, and dental providers
Qualifications:
QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION:
High school diploma or equivalent

EXPERIENCE:
Required Skills and Qualifications:
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal skills
  • Detail-oriented with strong analytical abilities
  • Proficiency in dental practice management software and billing systems
  • Knowledge of dental terminology and procedures
  • Experience in customer service and patient relations
  • Ability to manage multiple tasks and prioritize effectively
  • Understanding of relevant healthcare regulations and compliance requirements

COMPETENCIES:
To perform the job satisfactorily, an individual should demonstrate the following competencies:

  • Technical Skills – Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others
  • Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
  • Interpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
  • Oral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
  • Written Communication – Writes clearly and informatively; able to read and interpret written information
  • Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
  • Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
  • Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
  • Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversity
  • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
  • Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
  • Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality
  • Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
  • Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
  • Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

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