What are the responsibilities and job description for the Documentation Specialist position at Endress+Hauser Group?
At Endress Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
What is the role about?
The Documentation Specialist is responsible for collecting product and technical documentation and submitting comprehensive documentation packages to our customers to fulfill the scope of delivery as defined in the contractually agreed documentation requirements. Additionally, this role will act as a key contributor to documentation processing and output. Focused on continuous improvement, this role closely collaborates with and assists customers, peers, and partners in retrieving and accessing documents and information.
Which tasks will you perform?
- Responsible for documentation setup, collection, and submission for complex project ecosystems.
- Act as the subject matter expert for Documentation Scope of Deliverables on projects and orders within Endress Hauser.
- Operate as owner of the documentation process and evaluate opportunities to improve processes cross-functionally.
- Serve as a partner with various E H teams to clearly understand and set customer documentation requirements via direct customer interaction and support the development of execution plans to fulfill agreed upon documentation deliverables.
- Utilize document management software and tools to collect and maintain documentation packages, ensure transmittal of documents to customer after careful examination of document completeness, accuracy and conformance to standards and specifications of the customer.
- Coordinate with internal and external stakeholders to resolve documentation challenges and drive successful completion of documentation packages within the required timeline; confer with suppliers to resolve discrepancies and expedite resolution.
- Act as main point of contact to drive timely documentation collection from sub-vendors and client approval bodies to keep the overall project schedule on track.
- Assure cleanliness and traceability in the execution of document amendments revisions per standard document control best practices.
- Ensure quality and compliance in our submittal of documentation, both at package and individual deliverable level.
What do we expect from you?
You will have (required):
- Associate’s degree or at least 3 years of experience in engineering or automation fields
You may have (preferred):
- Proficiency working in digital environment (Office365, CRM systems, databases, and PDF tools) with ability to make own decisions based on analysis of data, variable, and risks
- Experience managing documentation for industrial products or managing documentation for large capital expense projects for industrial applications
- Ability to work and make informed decisions independently and on own initiative.
- Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues.
- Prioritizes and acts in the best interests of the company by advancing organizational goals, focusing on solution-oriented issues, and making clear, decisive choices.
- Excels in a dynamic, fast-paced environment, effectively prioritizing tasks while adapting to shifting demands
- Exceptional verbal and written communication skills, capable of presenting information clearly, articulating complex technical issues, and engaging with individuals at all levels.
- Ability to understand diverse perspectives, articulate positions, and foster collaborative solutions while maintaining trust and integrity throughout the negotiation process.
- Detail-oriented with a commitment to accuracy, capable of utilizing critical thinking to ensure precision in tasks
What can you expect from us?
- Family-owned, friendly, and highly committed company
- Tuition reimbursement and a wide range of development opportunities
- Comprehensive benefits package which includes medical, dental and vision
- Competitive compensation and bonus opportunities
- Generous paid time off
- Life insurance and 401(k) savings with company match
- Full-service café, fitness center, and health clinic (in Greenwood, IN)
Endress Hauser provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
