What are the responsibilities and job description for the IT System Support Technician position at Endries?
We're looking for a System Support Technician who thrives on solving problems and delivering seamless IT experiences. You’ll be the go-to expert for managing Level 1 support requests across company systems and client-deployed solutions. From configuring new hardware to fine-tuning network settings, your work will keep teams running smoothly and efficiently. If you're curious, proactive, and passionate about tech—this is your next move.
This is a fantastic opportunity for someone who’s naturally curious, enjoys problem-solving, and thrives in a collaborative environment.
Key Responsibilities:
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Provide Level 1 support via phone, email, or in person for hardware, software, and network issues
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Install, configure, and maintain operating systems and end-user applications
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Manage Active Directory accounts, permissions, and security settings
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Support remote access, mobile devices, and VPN configurations
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Use RMM tools to monitor, manage, and maintain client systems
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Document support requests and resolutions clearly in the help desk system
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Assist with IT asset tracking, system backups, antivirus protection, and new employee onboarding
What You Bring:
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3–5 years of experience in a Systems Administrator or similar support role
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Strong knowledge of Windows, Linux, and virtualization platforms (VMWare, XenServer)
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Familiarity with Active Directory, SCCM, Exchange, PowerShell, and networking tools
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Excellent troubleshooting, communication, and organizational skills
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Certifications like CompTIA, CCNA, AWS Cloud, or similar are a plus
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Associate’s degree in IT required; Bachelor’s in CS or related field preferred
Working With Us:
You’ll be based in a professional office environment, working with standard IT equipment. Occasional travel may be required for client site support. While you’ll be lifting and moving equipment at times, this role is primarily office-based with collaborative, hands-on work.
The Legacy You’ll Be a Part Of:
Endries International was established as a fastener distributor based out of Northeastern Wisconsin. For almost 50 years, we have worked with Original Equipment Manufacturers (OEMs) and built our business around supporting manufacturers. Today, Endries manages over 500,000 SKUs, including various fasteners and related production components.
From small privately held shops to multi-site manufacturers worldwide, Endries makes it easier for businesses of every size to focus on what they do best. Our sourcing and supply programs across North America, Europe, and Asia, combined with our fulfillment solutions, allow our customers to succeed without having to worry about the small but critical products essential to their operations.
Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.
