Assistant Manager/Front Desk

Job Overview
We are seeking a dedicated and customer-oriented Assistant Manager/Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, time management, and the ability to handle various administrative tasks efficiently.

Duties

• Greet guests upon arrival and provide a warm welcome.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
• Handle reservations and inquiries via phone, email, and in-person with professionalism.
• Maintain an organized front desk area, including stocking supplies as needed.
• Assist guests with any requests or issues during their stay, demonstrating excellent problem-solving skills.
• Process payments using POS systems and ensure all transactions are recorded accurately.
• Collaborate with other departments to ensure guest satisfaction and smooth operations.
• Train new staff members on front desk procedures and customer service standards.
• Supervise front desk operations during shifts to maintain high service levels.

Requirements

• Previous experience in a customer service role is preferred; experience in retail sales or wireless sales is a plus.
• Strong time management skills to handle multiple tasks effectively.
• Familiarity with POS systems and administrative duties.
• Leadership qualities to supervise staff and assist in training development.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including weekends and holidays as needed.
• A positive attitude with a commitment to providing outstanding guest experiences.

Join our team as an Assistant Manager/Front Desk Agent where your contributions will be valued, and you will have the opportunity to grow within a dynamic environment!

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 25 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Morning shift

Experience:

• Customer service: 4 years (Preferred)

Ability to Commute:

• Wilmington, NC 28405 (Required)

Ability to Relocate:

• Wilmington, NC 28405: Relocate before starting work (Required)

Work Location: In person

Salary : $15