What are the responsibilities and job description for the Client Engagement Specialist position at Energetix Corporation?
Client Engagement Specialist
Are you a customer service professional with a passion for building strong client relationships and guiding customers to the products that best meet their needs? Energetix Corporation invites you to join our Client Care Team as a full-time Client Engagement Specialist, where you’ll play a crucial role in fostering customer satisfaction and promoting our range of natural health products.
About Us
Located in Dahlonega, GA, Energetix Corporation has been a vibrant presence in the wellness sector for over 25 years, offering homeopathic, botanical, and nutritional products that support the health and vitality of our customers.
Role Overview
As a Client Engagement Specialist, you’ll be the first point of contact for our clients, responsible for both managing client interactions and identifying product options that meet customer needs.
Key responsibilities include:
- Providing outstanding customer support and product knowledge.
- Proactively identifying ways to enhance the client experience and recommending additional products to support their wellness goals.
- Accurately processing orders, maintaining customer records, and ensuring a seamless client journey.
- Managing client relationships to encourage repeat business and deepen client loyalty.
- Following up on inquiries, re-engaging previous customers, and managing warm leads.
- Assisting with general administrative tasks that support team objectives.
Skills and Qualifications
To excel in this role, a successful candidate will have:
- Strong organizational skills and attention to detail.
- Excellent communication skills and a customer-centered approach.
- An interest in learning about customer needs and suggesting beneficial product solutions.
- Basic computer proficiency, with a willingness to learn new software (CRM experience is a plus).
- Proven experience in customer relations, ideally in a role that blends client care and product support.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to Commute:
- Dahlonega, GA 30533 (Required)
Work Location: In person
Salary : $17