Customer Service Representative

Company Overview

Vision Everett is dedicated to providing exceptional customer service and support in a dynamic manufacturing environment. Our mission is to enhance customer experiences through effective communication and tailored solutions.

Summary

As a Customer Service Representative at Vision Everett, you will be the frontline ambassador for our brand, engaging with customers to address their inquiries and provide solutions. This role is essential in fostering positive relationships and ensuring customer satisfaction.

This roll is also Responsible for processing and tracking customer orders received via phone, fax or mail. Partners with internal departments to manage customer shipments and delivery schedules. Handles all escalated customer inquiries regarding shipment tracking, shortages, overages, quality, pricing, etc.

Responsibilities

· Accurately manages order processing in SYSPRO to include pricing, terms of sale, product, quantity, shipping, special instructions, etc.

· Handles complex order issues according to department guidelines.

· Develops documentation for sales orders.

· Maintains system accuracy on sales orders to reflect realistic ship dates.

· Manages customer files to include pricing, payments, delivery terms, vendor control maintenance sheets, sample requests, etc.

· Partners with internal supply chain departments to manage existing customer orders and ensure their expectations are met.

· Completes all product returns and invoice adjustments in a timely manner ensuring accurate reason codes are applied in SYSPRO and appropriate forms are completed in compliance with department policy.

· Maintains daily contact with Sales Representatives regarding pricing inquiries, discrepancies, and status updates.

· Maintains accurate price books and initiates all price increases to ensure they are implemented in the invoicing system as assigned.

· Participates in inventory audits as required.

· May coordinate truck deliveries for certain locations with Traffic department.

· All other duties as assigned by Supervisor

Qualifications

· 3- 5 years customer service or account management preferably in a manufacturing environment.

· SYSPRO or other main line ERP

· Strong communication skills with the ability to convey information clearly and effectively

· Experience with data entry and managing customer records accurately

· Ability to handle challenging situations with patience and professionalism

If you thrive in a fast-paced environment and are passionate about delivering top-notch customer service, we invite you to apply today and become a valued member of the Vision Everett team!

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Ability to Commute:

• Everett, WA 98203 (Preferred)

Work Location: In person

Salary : $70,000