What are the responsibilities and job description for the Service Coordinator position at EnergiSystems?
Job Opportunity: Service Coordinator
Company: EnergiSystems
About Us:
At EnergiSystems, we are dedicated to providing exceptional service in the petroleum equipment and car wash industries. Our focus includes break/fix services, warranty work, and ensuring seamless operations for our clients. Join our team and be part of a company that values precision, safety, and customer satisfaction.
Position: Service Coordinator (In-Office Position, Nights and Weekends Off)
Responsibilities:
Service Coordination: Manage service requests, schedule technicians efficiently, and ensure timely completion of warranty repairs and maintenance tasks.
Real-Time Communication: Maintain clear communication with field technicians, providing updates on assignments, delays, and changes.
Problem-Solving: Address urgent service needs promptly to minimize downtime for clients.
Documentation: Accurately record service details, including equipment serial numbers, parts used, and repair timelines.
Customer Interaction: Respond to inquiries, resolve complaints, and ensure top-tier service experiences.
Collaboration: Work closely with the technical team to coordinate parts availability and prioritize urgent service requests.
Compliance: Ensure adherence to safety regulations, company policies, and warranty guidelines.
Data Analysis: Track service performance metrics and recommend improvements.
Qualifications:
Experience: Minimum of 2 years in service coordination, dispatch, or operations management, preferably in break/fix service or warranty support.
Organizational Skills: Ability to handle multiple service requests efficiently.
Quick Thinking: Adaptability in dynamic situations, particularly for urgent service calls.
Effective Communication: Strong verbal and written communication skills.
Technical Familiarity: Basic understanding of service processes. On-the-job training provided.
Team Player: Collaborative mindset to work seamlessly with technicians and operations teams.
Attention to Detail: Precision in recording service-related information.
Availability: In-office role with a schedule of Monday through Friday, nights and weekends off.
Benefits:
? Competitive salary
? Health, dental, and vision insurance
? Matching 401(k)
? Paid time off
? Career growth opportunities
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