Specialist, Customer Supply Chain

What You'll Love About This Job

Hybrid Opportunity / Working with Collaborative team / Part Time Temporary

This is Energizer Holdings, Inc.

Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization - we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.

Position Summary

The Customer Supply Chain Specialist must be a fast-paced and meticulous professional who can manage North America Markets’ orders. This role will ensure all orders are processed within 48 hours as well as check and clear all order exceptions and work with key stake holders to resolve any issues arising related to order fulfillment.

This is a hands-on role and will require a person who is meticulous and independent.

Responsibilities

• To ensure timely communication with customers about order status.
• Manage and process all order exceptions & deductions working with various parties like Finance and Controllership, Commercial, Distribution Center (eg. Credit block, Product withdrawal/returns, Distribution shortage/damaged). Generate/Issue Credit/Debit Note if necessary.
• Work closely with respective sourcing locations’ Supply Planner to ensure on time product availability.
• Manage product phase in/phase out.
• Work closely with Distribution Center on orders being released for timely picking & delivery and or product returns.
• Work closely with freight forwarder/3PL on on-time shipping document availability. And ensure on time dispatch of shipping document to Customers to avoid penalty
• Ensure that customer order forms are updated and reflect correct product details and pricing. (Excel Order Forms)
• Meet agreed Service Level Fulfillment metric and take the necessary escalation protocol should there are major supply issues (delay, disputes etc).
• Work closely with Master Data for on time customer master or product master setup
• Preferably: Super User of SAP OTC Module.
• Provide superior customer service to the customers by following up on enquiries and requests for information in a timely and professional manner.
• Compile and collate data for reporting purposes.
• Proactively develop relationships with other internal stakeholders.
• Work closely with Manager on ad hoc issue that arises.
• Ability to resolve supply and/or OTC problems quickly and with minimal disruption; and escalate abnormalities if any.
• Lead and coordinate the complaint process for order-related complaints in a timely and professional manner.
• Contributes to a smooth and efficiently run of office by completing all daily activities within the required deadlines.
• Continuously seek ways and means to enhance/improve ways of working.
  
  

What we are looking for

• To ensure timely communication with customers about order status.
• Manage and process all order exceptions & deductions working with various parties like Finance and Controllership, Commercial, Distribution Center (eg. Credit block, Product withdrawal/returns, Distribution shortage/damaged). Generate/Issue Credit/Debit Note if necessary.
• Work closely with respective sourcing locations’ Supply Planner to ensure on time product availability.
• Manage product phase in/phase out.
• Work closely with Distribution Center on orders being released for timely picking & delivery and or product returns.
• Work closely with freight forwarder/3PL on on-time shipping document availability. And ensure on time dispatch of shipping document to Customers to avoid penalty
• Ensure that customer order forms are updated and reflect correct product details and pricing. (Excel Order Forms)
• Meet agreed Service Level Fulfillment metric and take the necessary escalation protocol should there are major supply issues (delay, disputes etc).
• Work closely with Master Data for on time customer master or product master setup
• Preferably: Super User of SAP OTC Module.
• Provide superior customer service to the customers by following up on enquiries and requests for information in a timely and professional manner.
• Compile and collate data for reporting purposes.
• Proactively develop relationships with other internal stakeholders.
• Work closely with Manager on ad hoc issue that arises.
• Ability to resolve supply and/or OTC problems quickly and with minimal disruption; and escalate abnormalities if any.
• Lead and coordinate the complaint process for order-related complaints in a timely and professional manner.
• Contributes to a smooth and efficiently run of office by completing all daily activities within the required deadlines.
• Continuously seek ways and means to enhance/improve ways of working.
  
  

Come join us!

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.

Total Rewards Package

The pay rate for this position is up to per hour

Please note that the pay rate provided is a good faith estimate for the position at the time of posting.

Energizer strives to create a supportive work environment centered around colleagues’ professional and personal well-being. Our total rewards package provides comprehensive benefits to attract, retain, and protect our colleagues – including health and welfare insurance, parental leave, paid time off, and retirement savings plans.