Demo

Fraud Specialist

Energy Capital Credit Union
Houston, TX Full Time
POSTED ON 2/3/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

Salary : 21.00

The primary role of this position is to mitigate and prevent fraud risk and loss in the Credit Union by reviewing fraud alerts and providing advice and guidance to staff, management, directors, and officers on fraud matters. To accomplish, this role will mitigate plastic card fraud to minimize and / or eliminate the potential for card fraud losses, timely and accurate review, assessment, and interpretation of fraud reports, monitored cards, and compromised card fraud alerts, and review of third-party systems generated reports to identify confirmed fraudulent card activity and take proper measures for resolution. This role will also work collaboratively with processors and peers to reduce the potential for fraudulent card usage. Is responsible for maintaining and monitoring compliance of Credit Union with all required regulations and policies, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures, and regulations.

Essential Functions & Responsibilities :

  • Implements procedures to minimize the risk for fraud in all areas of the credit union. Utilizes resources and programs such as Tool Case, Debit and Credit Card Processor Reports, and member activity. This includes calling members on suspected fraud, Falcon alerts, and other potential fraud situations that arise from daily operations.
  • Advises Sr. Compliance Specialist when SARs need to be filed due to fraud. Reviews new accounts, high risk accounts, and payments systems such as ACH originations for fraud potential and recommends action as needed.
  • Attends fraud networking events and industry webinars to stay current on fraud trends. Provides recommended changes to policies and procedures for emerging fraud topics.
  • Maintains monthly report on fraud cases and fraud prevention.

Desired candidate will

  • have a high schooldiploma or GED
  • have a satisfactory credit history
  • have at least one year of similar or related experience.
  • provide prompt, accurate, courteous, friendly, timely and professional service to all members and ECCU employees
  • consistently meet or exceed individual and team activity and performance goals with at least 90% of goal attained
  • maintain compliance / alignment with company culture, internal and external service standards
  • maintain a professional appearance, demeanor, and work environment.
  • maintain a dependable record of attendance and timeliness
  • Bilingual preferred-Spanish
  • Employee Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Performance incentives
  • Retirement plan
  • Company paid LTD, STD, and Life Insurance
  • Professional Development opportunities
  • Wellness Benefit with tax savings
  • Stay Pay
  • We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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