Customer Relations/Sales

About Company:

At Energy Center-Manhattan Pool, we truly value our employees and customers. Energy Center has established a reputation for outstanding customer service and top-quality work, allowing Energy Center-Manhattan Pool to grow over the years and become well-known in every city and town we serve. Employees appreciate and enjoy the family-oriented work environment and the diverse range of tasks within our extensive array of products and services.

At Energy Center-Manhattan Pool, we foster growth and learning, encouraging independence and career advancement. We are hiring for full-time, permanent positions. The feedback we often receive for this position emphasizes the variety, problem-solving opportunities, and enjoyable team dynamics. Experience and initiative are vital for this role, and regular pay increases are available based on employee evaluations. We seek qualified, principled employees who are dedicated to quality performance.

Core Values

Vision

Integrity

Service

Knowledge

Attention to Detail

About the Role:

The Sales position at ENERGY CENTER - MANHATTAN POOL INC is pivotal in driving revenue and fostering customer relationships within the retail trade sector. The primary goal of this role is to engage with customers, understand their needs, and provide tailored solutions that enhance their experience and satisfaction. We offer a diverse line of products including, swimming pools, hot tubs, saunas, fireplaces, BBQ grills, and patio furniture. It is the expectation that the individual chosen for this position would learn the products in order to meet sales targets and provide the best customer service. This position requires a proactive approach to identifying sales opportunities and following up on leads to convert them into sales through the use of a CRM system or other marketing tools. Ultimately, the Sales role contributes significantly to the overall success and growth of the company by building a loyal customer base and promoting brand loyalty.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a sales role, preferably in retail.

Preferred Qualifications:

• Associate's or Bachelor's degree in Business, Marketing, or a related field.
• Experience in the retail trade industry, particularly in pool or outdoor products.

Responsibilities:

• Engage with customers to understand their needs and provide appropriate product recommendations.
• Achieve and exceed monthly sales targets through effective selling techniques and customer relationship management.
• Maintain up-to-date knowledge of products, services, and promotions to effectively communicate with customers.
• Process transactions accurately and efficiently while ensuring a positive customer experience.
• Collaborate with team members to develop strategies for increasing sales and improving customer satisfaction.

Skills:

Strong communication and interpersonal skills are essential for building rapport with customers and understanding their needs. This is displayed through learning customers' names and providing regular product and service updates through phone, text, and emails. Sales techniques, such as active listening and persuasive communication, will be utilized daily to convert inquiries into sales. This is important to identify the best product for a customer's needs. Organizational skills are important for managing customer interactions and follow-ups effectively. Familiarity with point-of-sale systems and inventory management software will aid in processing transactions and tracking sales performance. Additionally, a proactive attitude and problem-solving skills will help in addressing customer concerns and enhancing their overall shopping experience.