What are the responsibilities and job description for the Client Applications Analyst position at Energy Services Group?
Job Description
Job Description
Client Applications Analyst
Job Description
POSITION INFORMATION
Department
Operations
Reports To
Client Applications Supervisor
Work Location
Norwell, MA or Houston, TX
Work Schedule
Monday – Friday 8 : 30AM – 5 : 00PM EST
Position Type
Full-Time
Rate Type
Salary
POSITION SUMMARY
This position plays a key role in providing accurate, efficient customer support and services to each of our clients. An equally important aspect of the position is to ensure accurate processing of deregulated market transactions and / or billing of energy related charges within the Customer Information System. The ability to execute complex resolution paths with strong analytical skills to review data, analyze the situation, diagnose resolution, and perform necessary actions is required. Strong interpersonal skills and customer focus is expected.
POSITION RESPONSIBILITIES
Essential Functions
- Research and resolve transaction and / or billing exceptions daily
- Review data, analyzing information and diagnosing the solution
- Monitor daily reports and perform quality control processes to ensure accurate processing of information and adherence to defined audit controls
- Ensure Market Compliance regarding timely submission of data in defined market protocols
- Monitor daily file processing
- Research and resolve identified discrepancies
- Interact with Clients / Client Trading Partners and respond to inquiries with a resolution to their business needs or problems
- Respond to billing, transaction, or market rules questions. This may require research of market rules, utility specific information, and / or interaction with market entities such as market clearing houses, utilities, or regulatory bodies
- All other related duties as assigned.
Supervisor Responsibility
This position has no supervisory responsibilities
POSITION QUALIFICATIONS
Experience
Education
WORK CONDITIONS
Work Environment
This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. The noise level in the work environment is quiet to moderate.
While performing the duties of this job, there will be routine deadlines, variance in work volume; and occasional exposure to demands and pressures.
Travel Requirements
This job does not require travel.