QA Manager

Job Summary

Is responsible for the implementation of policies and procedures to ensure quality requirements are met. Ensures adequate quality assurance (QA) & Quality Control (QC) support is provided to assigned sites / projects. Is responsible for the effective development and implementation of QA programs / program elements to ensure all products and services meet organizational standards and customer requirements.

Job Duties / Tasks / Responsibilities

Provides effective oversight of business group / project / discipline QA Program and QA Program elements to ensure high quality products and services for customers.

Manages staff selection, development and retention. Establishes and monitors work goals and objectives. Evaluates employees through performance reviews, ongoing coaching and feedback methods.

Provides direction, guidance and training to QA staff and quality control (QC) staff on QA / QC matters.

Follows organizational policies and procedures and ensures staff is in compliance.

Develops performance standards and objectives and measures progress toward these goals.

Provides QA support—including planning, scheduling and performance—for QA activities.

Prepares QA plans and leads QA implementation efforts at client locations.

Reviews customer contracts to identify QA requirements that must be met.

Evaluates, recommends and develops policies and procedures to ensure awareness of, and compliance with, QA requirements.

Stays informed of changes made to applicable codes, standards and regulations.

Assists in preparing responses and corrective action plans and verifying implementation of corrective actions.

Relies on extensive experience and judgment to plan and accomplish goals.

Assists with nonconformance and condition reports when required.

Serves as the lead auditor on QA audits.

Promotes communication to enhance and encourage employee awareness of QA requirements.

Serves as the primary interface with external QA audit / inspection personnel.

Develops and implements a surveillance program when requried.

Performs other duties as assigned.

Minimum Education, Experience and Certification Requirements

Education

Bachelor's degree required in a technical field, or a minimum of 10 years of experience in the QA field Hidden Text

Certifications

Certification as a lead auditor per NQA-1 preferred

Certification as a certified quality manager preferred Hidden Text

Required Experience

A minimum of 10 years of experience in nuclear, engineering or manufacturing QA

Considerable experience with NQA-1 & / or 10CFR830

Must be able to be badged at U.S. commercial nuclear power plants

Preferred Experience

Commercial nuclear power plant or U.S. Department of Energy site experience

Required and Desired Skills

Strong verbal and written communication skills

Strong problem-solving skills

Detailed knowledge of applicable quality-related codes, standards and regulatory requirements

Detailed understanding of how to prescribe, apply and assess compliance with applicable codes, standards and regulations

Proven ability to manage and / or monitor the QA activities associated with a discipline or project on a daily basis

Strong knowledge of QA systems (i.e., corrective actions and supplier qualifications)

Intermediate knowledge of the development of QA program / procedural documents

Proven ability to manage and / or monitor the QA & QC activities associated with a specific area / location

Physical / Mental Requirements and Working Conditions

Ability to carry up to 20 pounds; handle and reach below shoulder

Ability to use hands to accomplish tasks as assigned

Ability to sit, stand, walk, climb and bend / stoop

Ability to effectively communicate; speaking, reading, understanding, writing and hearing clear English; pass audiogram in hearing conservation program as required by location

Basic math and computer skills; ability to read blueprints

Basic hand / eye coordination and depth perception

Ability to work inside an office and outside

Ability to work alone, work with others, and interact with the public

Ability to drive a vehicle, travel overnight and perform under deadline pressure Hidden Text