What are the responsibilities and job description for the Operations Agent - LRD position at ENERGY TRANSPORT LOGISTICS?
Job Details
Description
We are looking for a full-time Operations Agent for our Laredo, TX location. Rate of Pay: $42,000 to $45,000 annual salary, depending on experience
JOB SUMMARY
Energy Transport Logistics is seeking a self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be a key point of contact in a collaborative operation with dispatching and providing customer service, with addressing customer needs and inquiries. This individual will also provide support to internal and external customers’ needs with a proactive approach team environment. This individual must be a calming and effective problem solver with strong communication with our drivers and customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Work effectively with Dispatch and drivers to coordinate recoveries and deliveries
- Manage driver arrival / check in process – insuring arrival of complete shipments / notating exceptions and resolution.
- Keep Track of Shipment Lifecycle, including but not limited to entering important driver and shipment updates into TMS and other required software
- Dispatch Administration Duties – job document organization, labeling, record/ log keeping, emails and phone answering responsibilities.
- Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes.
- Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers.
- Transfer data from bill of lading to company freight operating management system.
- Provide clerical support to daily operations, including, but not limited to, answering the telephone/ emails, photocopying, printing, faxing, filing, record maintenance, scanning and document breakdown.
- Collect, safekeep, and help upkeep all relevant customer data.
- Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment.
- Assist customers in tracking and tracing their freight, when needed.
- Notify customers of Freight Availability, Capacity, and other Important Information.
- Will need to maintain knowledge of company services.
- Work and Coordinate Effectively with your team to ensure freight is delivered on time.
- Adhere to company policies and procedures.
- Assist Management in operational KPI reports as needed.
- Able to us a forklift loading, offloading, and sorting freight in the warehouse.
Qualifications
COMPETENCIES
- Relevant experience can include cartage, transportation, moving companies, customer service, logistics, linehaul, intermodal, warehouse, ground operations and air/ocean dispatching.
- Forklift Certification (Preferred)
- Ability to lift up to 50lbs., unassisted.
- Ability to stand, lift, squat for extended period of time- Requires good Physical Condition.
- Ability to follow verbal and written direction.
- MS Office program and transportation management software knowledge.
Salary : $42,000 - $45,000
