What are the responsibilities and job description for the Customer Service Representative position at Enerpac Tool Group Corp?
Overview :
ENERPAC TOOL GROUP Who we are?
Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Groups businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.
For further information on Enerpac Tool Group and its businesses, visit the Company's website at https : / / www.enerpactoolgroup.com / .
Summary basic function of the role
Aid the customers within our distribution channel through inbound activities, such as telephone, email, and other electronic means. Our Customer Support Specialists are at the center of our customers daily activities, whether it is taking in-bound calls, trouble-shooting, entering orders, working with our sales teams, or coordinating orders with our internal departments. The Customer Support Specialist role is fast paced, requires collaboration with many stakeholders (customers, shipping, purchasing, manufacturing, sales reps) and requires a holistic understanding of the companys operations. Primary responsibilities include entering customer orders, responding to customer inquiries, and assisting with product related questions. This role will be supporting US and LATAM customers.
Shift : Monday Friday, hybrid 3 days in office schedule
Job Duties and Responsibilities
- Accurately and efficiently enter customer orders into ERP system
- Effectively manage incoming calls
- Provide accurate information on products, pricing, and availability
- Communicate with customers regarding order confirmations and ship dates
- Ensures internal and external customer satisfaction by effectively managing the order process from initial point of contact to delivery
- Expedite product shipments with customers, sales representatives, and other functions of the company
- Ensures that appropriate actions are taken to resolve customers problems and concerns
- Provide exceptional customer support to internal and external customers through a focus on quality and timeliness of resolution
- Provide feedback and documentation from intelligence gained through customer interactions
- Identify and initiate process improvement opportunities to improve the customer experience
- Build and strengthen relationships with assigned customer accounts to support brand loyalty and a superior customer experience
- Performs other related duties as assigned
Skills and Competencies
Education and Experience
Physical Demands
Employee will have to be able to walk / climb to a variety of primary work locations. Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee is able to work in front of a personal computer and telephone for long periods of time.
Work Environment
Primary work environment is temperature-controlled office setting, but may also include typical warehouse environment on occasion, where following appropriate safety protocols at the location would be required. Employee will be exposed to low levels of noise in an office.
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Direct Reports
N / A
Key External Contacts / Clients
Inside Sales
Territory Manager
Customer Relations
Diversity Statement
We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We will ensure your application is fairly considered and if hired, you will have an equitable opportunity to give your best at work, not because were required to, but because its the right thing to do. Enerpac Tool Group will provide reasonable accommodations within the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, reach out to our Talent Acquisition Team for additional information.
If youre looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges & extraordinary rewards for people on a global scale
The above statements reflect the general details necessary to describe the principle functions of the job described and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
