EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power / full solution for stored DC power products.
What We're Offering
- Paid time off plus paid holidays
- Medical / dental / vision insurance plan
- Life insurance, short / long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
- 401K plan
- Culture : We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training.
Compensation Range : $22.30 To $27.83 Plus bonus
Compensation may vary based on applicant's work experience, education level, skill set, and / or location.
Job Purpose
Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service- related sales and service targets.
Essential Duties and Responsibilities
Follows all company policies and procedures as listed, but not limited to : warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000Maintains a safe, orderly, and clean working environmentIs directly responsible for company assets, may include a service vehicle, parts inventory, tools, laptop and test equipmentMaintains truck log, if necessary, according to state and federal regulationsWorks mainly in service center / shop, but could travel to customer sites if neededMaintains telephone or radio contact with supervisor to receive pickup and delivery instructionsMaintains records of performance reportsPrepares new and spent product for shipmentLoads and unloads trucks. As needed, will operate material handling equipment per OSHA requirementsReplaces defective parts, reassembles batteries and fills cells with the acid solutionReads meters and adjusts charge parameters to control time and flow of current through the batteryAbility to perform discharge tests evaluates results and makes necessary repairsEnsure day to day complaint logs and plan for a site visitTracking service cells inward & outward and update on daily basis in the trackerFrequent visit to customers to maintain good relationsEnsure calibration of tools as per the due dateOn occasion, must be able and willing to work varying scheduleds which may include nights, weekends, and public holidaysOther duties may applyQualifications
Minimum Qualifications
2-4 years of previous customer service experience in field supportBasic knowledge of Microsoft Office and the InternetAble to operate a cell phoneBasic mechanical aptitudePrevious experience working with hand and power toolsAble to read with comprehension and write documents (such as customer correspondences, memos, and reports) in EnglishAble to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimalsHigh School Diploma or equivalentPreferred Qualifications
A basic electrical understandingThe use of test equipment and reading schematicsTechnical degree in Engineering where / if applicable to the locationGeneral Job Requirements
This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.Must be able to differentiate colors.Must be able to frequently bend; twist; reach; stoop; kneel or crouch.Must be able to lift up to 50 pounds / 23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.Must be able to stand for long periods of timeEmployees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.Must be able and willing to be on-call.Risk of electrical shock.This position is exposed to harmful materials such as lead / fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company / employee to reduce the risk of exposure and help ensure everyones safety.This position requires working in a plant / warehouse environment. Therefore, expect varying working conditions.EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO / Minority / Female / Vets / Disabled
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Pay Transparency Nondiscrimination
Salary : $22 - $28
