What are the responsibilities and job description for the Field Quality Auditor II position at Enersys?
EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.
This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.
EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Job Purpose
The Quality Auditor will provide quality assurance support to the product development team, resolving bugs, defects, and other potential issues and ensuring that products meet customer specifications. The Quality Engineer will inspect the quality of work that our service teams perform and submit reports on each audit.
Essential Duties and Responsibilities
- Reviews design plans, process procedures, test procedures, and quality manuals to understand the scope, requirements, and function of products.
- Ensures products & services meet the organizations and customers’ quality and product integrity requirements.
- Supports product & services development or operations team by providing analysis and expertise throughout the inspection process.
- Identifies root causes of problems in the installation process; recommends and/or implements corrective measures.
- Analyzes data to identify trends in services quality or defects with the goal of mitigating and preventing recurrence and future defects.
- Work with the Project Manager, lead tech to set audit schedules performed virtually and in person.
- Assists the installation teams with questions they may have on customer specific specifications and their recommendations.
- Assist the ESA service organization manage our $160M business.
- Performs other duties as assigned.
Qualifications
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Extensive knowledge of or the ability to quickly learn the organization’s installation processes.
- Excellent interpersonal skills with ability to serve as a liaison with developers, project managers, and customer support.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
Degree or related discipline required.
- Minimum of 5 years’ experience in the telecommunication/broadband industry.
Preferred Qualifications
Charter, Comcast or other cable provider experience is a plus
General Job Requirements
- Generic
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
