What are the responsibilities and job description for the Field Service Technician IV position at Enersys?
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
What We’re Offering
- Paid time off plus paid holidays
- Medical/dental/vision insurance plan
- Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
- 401K plan
- Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.
Compensation Range: $35.57 To 44.37 Plus bonus
Compensation may vary based on applicant's work experience, education level, skill set, and/or location.
Job Purpose
Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service- related sales and service targets.
Essential Duties and Responsibilities
- Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment
- Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
- Operates material handling equipment per OSHA requirements
- Maintains a safe, orderly, and clean working environment
- Maintains records of performance reports
- Interacts with all levels of people, both inside and outside the company
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Provides the highest quality of service possible in order to assure customer satisfaction
- Generates substantial annual revenues
- Functions without direct supervision
- Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Completes compliance and job-specific training
- Replaces defective parts, reassembles and repairs batteries and related equipment; Installs new equipment at customer's facility to ensure full functionality according to specifications
- Provides on-site technical assistance to help troubleshoot and repair equipment
- Completes timely reporting of all activities including service reports, expense reports, quality alerts and maintenance reports to the company
- Is directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment
- Other duties as assigned
Qualifications
Minimum Qualifications
- 4-6 years of previous customer service experience in field support
- Basic knowledge of Microsoft Office and the Internet
- Basic mechanical aptitude
- Previous experience working with hand and power tools
- Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English
- Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
- Able to solve simple equations
- Experience should be substantively in the Electrical related field
- High School Diploma or equivalent
Preferred Qualifications
- Certificate/Diploma in Mechanical/Electronic/ Electrical or related if the application for location
- A basic electrical understanding
- The use of test equipment and reading schematics
- Hands-on job experience
- Experience should be substantively in the Electrical related field where applicable
General Job Requirements
- Must be able to differentiate colors.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
- Must be able to lift 25 pounds/11.5 kilos on occasions.
- Must be able to stand for long periods of time
- Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
