What are the responsibilities and job description for the Reservations Consultant position at ENG Infotech Corp.?
Hello,
We are looking for Reservations Consultant for our direct client at Orlando,FL. If you are interested,please send me your resume to msaiba@enginfotech.com.
Note: Requires two (2) years of customer service experience, or timeshare operational experience.
Technical Skills:
-Microsoft Office products
-SharePoint
Location: Orlando,FL ( Home based after completion of 2 weeks training at 6277,Sea Harbor drive,Orlando,32821)
Pay rate: $18.00
Qualifications:
- Must be available for 2 weeks of in-person training in Orlando, FL
- The position will be home-based upon completion of training
- ABLE TO WORK ANY SHIFTS MON-SUN BETWEEN 8AM-9PM, INCLUDING HOLIDAYS
Job Summary
The Specialist, Global Rental Operations is responsible for the prompt and accurate response, resolution, and reporting of rental guest resort stay concerns, identifies root causes as well as provides education, and evaluates appropriate compensation if needed. The role is also responsible for the crisis management and relocation of rental guests due to natural disasters, renovation timeline adjustments, system issues, resort evacuations, etc. The Operations team partners with yield, inventory management, and resort management to ensure the smoothest transition for changes to reservations.
Knowledge and skills:
-Excels in conflict management and demonstrates proficiency in negotiating skills
-Solid ability to multi-task with strong computer navigation capabilities.
-Exceptional listener with the skills to effectively communicate orally and written.
-Possess the ability to learn quickly and apply new information; adaptable to change.
-Consistent ability to exercise excellent judgment when making decisions
-Comfortable navigating through ambiguous issues
-Conducts extensive targeted research in an efficient manner
-High proficiency in business writing and email etiquette
-Aptitude for curious learning and demonstrates self-sufficiency
-In-depth understanding of contract standards, contractual documents, and sales compliance manual.
Thanks and Regards
Manju Saiba
Sr. Technical Recruiter
ENG Infotech
732 406 2113 (Mobile)
Tel:888 507 7336 (105)
Fax: 973 507 5107
271 Route 46 West Building F Suite101 Fairfield, NJ 07004
Salary : $17 - $18