What are the responsibilities and job description for the Customer Service Representative (Office and Administrative Support) position at Engage Partners, Inc.?
Come join an innovative leader in the healthcare industry.
A large National Healthcare Company based in Boca Raton, FL is seeking contact center Customer Service Representatives who have excellent verbal and written communication skills and the ability to maintain composure and patience while speaking with callers.
The qualified candidate will professionally assist with membership inquiries and service requests and provide accurate and timely information to MDVIP members, MDVIP affiliated Physicians/Staff, and internal teams.
- Assists MDVIP members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence. Researches and resolves member issues and develops appropriate solutions.
- Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
- Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks. Accurately documents all phone calls and activities in the member’s record.
- Provides information to Members and Doctor’s offices to assist with reimbursement inquiries.
- Assists members/physicians with MDVIP general website and App support.
This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Requirements:
- 1 year of customer service related experience(call center, business/administrative Assistant, etc.).
- Must possess strong communication skills and be articulate and concise. Speaks clearly, using appropriate grammar and word choice.
- Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus.
- Ability to establish priorities, work independently, and manage objectives with little supervision.
- Types with speed and accuracy, proficiency with Microsoft Office Suite and knowledge of modern office procedures.
- High School Diploma or GED required. Associate's degree is desirable.
Prior experience with various call center solutions a plus.
Salary : $20
