What are the responsibilities and job description for the Member Services Representative FL position at Engage Partners, Inc.?
Seeking Customer Service Representatives who have excellent verbal and written communication skills and the ability to maintain composure and patience while speaking with callers. The qualified candidate will professionally assist with membership inquiries and service requests and provide accurate and timely information to members, affiliated Physicians / Staff, and internal teams.
Essential Duties and Responsibilities :
- Assists members / physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence. Researches and resolves member issues and develops appropriate solutions.
- Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
- Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks. Accurately documents all phone calls and activities in the member???s record.
- Provides information to Members and Doctor???s offices to assist with reimbursement inquiries.
- Assists members / physicians with the general website and App support.
This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education / Experience / Knowledge :
High school diploma or general education degree (GED); An Associate degree is desirable, but not required. Minimum of one year of related experience and / or training, which may include prior customer service in a call center environment, or business / administrative experience.
Required skills include :
Corporate office role : As a corporate based role in Boca Raton, FL, employees are expected to work from the corporate office.
