What are the responsibilities and job description for the Quality Assurance Engineer position at Engauge Workforce Solutions?
Job Description
We are seeking a highly skilled Customer Quality Engineer to join our team. As the primary quality liaison between our company and key customer accounts, you will work closely with internal teams to ensure product performance meets customer expectations.
Your key responsibilities will include:
- Acting as the primary quality contact for strategic customer accounts
- Utilizing quality systems and problem-solving tools to enhance overall product performance and customer satisfaction
- Preparing and maintaining quality reports for customer deliverables
- Investigating customer concerns, identifying root causes, and developing corrective action plans
To be successful in this role, you will need to possess strong communication skills, proficiency in problem-solving tools and data analysis, and knowledge of Lean Six Sigma principles.
