What are the responsibilities and job description for the Real Estate Agent : Madrid Río | position at Engel & Völkers?
Responsibilities :
- Manage the sales order process through to billing using the SAP status reports ensuring that the corporate guidelines on the method of shipment are adhered to.
- Ensure that the sales orders are processed within agreed deadlines and that customers and the sales team are informed of delivery dates and any subsequent changes.
- Liaise with Sales and Technical Support to ensure that all deliveries are carried out in line with customer expectations.
- Liaise with Purchasing, Warehouse, Sales and Support to ensure timely dispatch of orders.
- Ensure that quotations are raised by the sales team for any order to be processed.
- Assist with the prompt resolution of customer queries and credit notes to aid the cash collection process.
- Ensure that all Sales Reps and / or customers receive a confirmation of order and that all details are checked to minimize errors in invoicing.
- Assist with customer complaints and warranty issues to ensure customer satisfaction.
- Ensure that subscriptions are invoiced timely and efficiently.
- Ensure that all issued information, whether written or verbal, is both accurate and authorized.
- Ensure that all work is carried out in accordance with the company’s quality system.
- Maintenance of comprehensive filing system in SAP.
- Archiving and disposal of aged records in accordance with company policy.
- Other duties as may be required by the Team Leader or Operations Manager.
EDUCATION / QUALIFICATIONS / EXPERIENCE / COMPUTER SKILLS :
LANGUAGE :
OFFER :
Job Family : Logistics / Purchasing
Employment Type : Professional
City : Barcelona
J-18808-Ljbffr