What are the responsibilities and job description for the Facility Solutions Account Representative position at Engelke Facility Solutions?
Summary of Responsibilities
A Facility Account Representative oversees the overall management and execution of assigned work orders or warranty claims. They aid in the onboarding of new clients and vendors, ensuring seamless communication throughout the process.
They provide timely updates to clients and vendors regarding assigned work orders or warranty claims, maintaining a high level of professionalism at all times.
Responsibilities and Duties
- Upholds and represents company values and ethics with integrity.
- Develops an exceptional understanding of company policy, procedures, and software systems.
- Assesses, troubleshoots, and dispatches vendor resources for requested work orders or warranty claims, ensuring efficient resolution.
- Qualifies vendor proposals and material quotes for assigned work orders, always seeking optimal value.
- Executes and communicates work order progress, scheduling, and close-out, maintaining transparency with clients and vendors.
- Ensures adherence to company accounting and invoicing procedures, guaranteeing accurate financial records.
- Maintains profitability measures consistently met on every work order.
- Succinctly executes all work orders or warranty claims on assigned work, adhering to deadlines and expectations.
- Maintains regular communication with clients throughout the duration of the work order or warranty claim, including weekly conference calls or meetings.
- Provides Facility Account Manager with clear assigned work order reporting and updates, facilitating informed decision-making.
- Contributes to business development efforts through client relationships, fostering growth and opportunities.
- Fosters and develops current policies and procedures for continuous improvement, driving excellence in all aspects of work.
Job Execution
- Successfully operates and executes multiple work orders and/or warranty claims simultaneously, demonstrating exceptional multitasking skills.
- Effectively prioritizes and manages time to ensure prompt completion of assigned tasks, meeting deadlines and exceeding expectations.
- Adheres to established work processes in accordance with company policies and procedures, ensuring consistency and quality.
- Proactively monitors progress of work orders and/or warranty claims through regular communication, reports, and cost analysis, identifying areas for improvement.
- Timely completes a closeout of each work order and/or warranty claim, including final billing and closeout procedures, upholding the highest standards of professionalism.
