Retail Operations Analyst II

What You Can Expect Collaborating with the Retail Operations Senior Analyst to utilize various tools and applications aimed at minimizing credit risk exposure and credit losses through the accurate and timely management of disconnect and reconnect processes. Specialize in the collection of debt owed Generate weekly Accounts Receivable reports in ARC to create batches for overdue ERCOT and non-ERCOT accounts Ensure batches are generated and submitted to a third-party vendor for the distribution of customer dunning notices via email and mail Collaborate with relevant teams—including sales, legal, digital, cash application, billing, and others—to address and resolve customer issues Provide analytical support and conduct ad hoc analysis for the top 20 Resources and EP&G accounts Conduct research and generate reports for various dashboards and PowerPoint presentations Participate in key departmental projects and actively engage in cross-functional teams to support quality improvements, processes, and initiatives Create a cerebro ticket concerning failed jobs, inaccurate data, report enhancements, and system enhancements Collect and analyze data for UCB cleanup across Resources and EP&G What You’ll Bring A BS/BA from an accredited four-year college or university OR HS Diploma and 5+ years of work experience in an analyst role which includes financial reporting and analysis Experience with Power BI or other similar data visualization tools a plus Minimum of 3 years of retail energy industry experience Minimum 5 years business experience Additional Details This role is eligible for our hybrid work policy; explain any work outside of the typical policy Must be willing and able to comply with all ENGIE ethics and safety policies