What are the responsibilities and job description for the Warranty Claims Coordinator position at Engine Power Source?
We are seeking a detail-oriented Warranty Claims Coordinator to join our team. In this role, you will be responsible for managing and processing warranty claims for Kubota, EPS and other products, including engines, equipment, and related parts. You will work closely with our service team, our customers, our dealers, and other internal teams to ensure that warranty claims are processed accurately, efficiently, and in compliance with Kubota’s standards. This position requires strong organizational skills, attention to detail, and a customer-focused approach to service.
What You’ll Do:
- Process and manage warranty claims, primarily for Kubota products, including engines, parts, and equipment.
- Review warranty claims to ensure they meet eligibility requirements and adhere to Kubota’s policies and procedures.
- Coordinate with dealers, customers, and internal teams to gather required documentation and information to support claims.
- Communicate directly with customers and dealers to address inquiries related to warranty coverage, claim status, and resolution.
- Work with the technical support team to verify claim details and confirm product performance issues under warranty.
- Ensure all warranty claims are accurately documented
- Resolve claim disputes and escalations in a timely and professional manner.
- Monitor the progress of claims and follow up with necessary parties to ensure timely resolution and payment.
- Maintain up-to-date knowledge of Kubota warranty policies and product updates to provide accurate information and support.
- Ensure compliance with internal and external regulations and standards governing warranty claims.
What We’re Looking For:
- Proven experience in a warranty claims or customer service role, preferably within the automotive, equipment, or engine industry.
- Excellent organizational skills with the ability to manage multiple claims and tasks simultaneously.
- Effective communication skills to interact with customers, dealers, and internal teams.
- Strong problem-solving abilities, with the capacity to resolve claims efficiently and accurately.
- Proficiency in using customer service software.
- Detail-oriented with a focus on accuracy in documentation and data entry.
- Ability to work independently and as part of a team to meet deadlines and customer needs.
- A positive attitude with a customer-first mentality, committed to providing excellent service.
- Mechanical aptitude or experience with engines, parts, and equipment is a plus, but not required.
- Previous experience working with warranty claims or technical support teams is a plus.
This position is based at our Rock Hill, SC Headquarters location and operates on a standard Monday through Friday 8am-5pm schedule.
Compensation and Benefits:
- Competitive hourly pay, with the potential for performance-based increases.
- Starting pay range is $19.00-$23.00 per hour dependent on experience
- Health, dental, and vision insurance options (eligible after 90 days).
- Retirement (401k) savings plan with employer matching (eligible after 180 days).
- Paid time off and paid holidays.
- Opportunities for career growth and professional development.
All new hires must be able to pass a pre-employment drug screen and background check.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- No weekends
Work Location: In person
Salary : $19 - $23