Job Description
Job Description
About Us
Engineer Up partners with enterprise companies to deliver customized IT and ServiceNow consulting services driving innovation and efficiency. With expertise spanning from software development to digital transformation, our team ensures every solution is meticulously crafted to meet our client’s specific needs.
Who You Are
The Production Support Engineer II is responsible for providing day-to-day support for business-critical systems, ensuring operational stability, and quickly resolving incidents. This role focuses on resolving lower to medium-priority incidents, maintaining system health, and supporting the improvement of production environments through collaboration with senior engineers and cross-functional teams.
Location :
- This is a hybrid position based in Atlanta, GA
What You’ll Do (Responsibilities)
Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations.Support day-to-day monitoring of system performance and use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect anomalies and take corrective actions.Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed.Assist in automating routine production support tasks by developing or modifying scripts and tools.Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base.Participate in incident, problem, and change management processes, following ITIL best practices.Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability.Support the implementation of process improvements to enhance system performance and minimize downtime.Assist with mentoring and supporting junior-level engineers, providing guidance as needed.Other duties may be performed, both major and minor, which are not mentioned above. Specific activities may change from time to time.What You Know (Qualifications)
Necessary Qualifications :
The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s Degree and 4-7 years of experience or equivalent education and software engineering training or experienceProficiency in using monitoring tools like Splunk, Dynatrace, or CloudWatch to detect and resolve system performance issues.SRE (Site Reliability Engineer) skillsIn-depth knowledge in information systems and ability to identify, apply, and implement IT best practicesUnderstanding of key business processes and competitive strategies related to the IT functionAbility to plan and manage projects and solve complex problems by applying best practicesAbility to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive informationPreferred Qualifications :
4-8 years of experience in production support, systems administration, or related technical roles.Experience with IT Service Management (ITSM) tools such as ServiceNow with solid understanding of incident, problem, and change management processes.Familiarity with supporting Agile team / processes.Experience in automation tools and scripting for production support tasks.Banking or financial services experienceExperience with cloud technologies such as Configuration Management (ex. Terraform), CICD GitLab, Containerization (ex. Kubernetes), etc…AWS Certified Solutions Architect – Associate a plusOur Perks
Competitive salary and benefits package.Benefits include :Medical
VisionDentalUnlimited PTO and more!If you’re a skilled Software Engineering Team Lead and / or Manager looking for an exciting opportunity to contribute to a leading enterprise company, we’d love to hear from you!
Applicants in California and New York will not be considered for this position.We are unable to sponsor or take over sponsorship of an employment Visa at this time.Powered by JazzHR
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