HVAC Service Project Supervisor

Description

Job Posting: Service Project Supervisor

Engineered Cooling Services (ECS), the Southeast’s leading commercial HVAC service company, is currently seeking highly talented individuals to join our growing team. ECS specializes in energy-efficient commercial HVAC services. At ECS, our people are our most important resource, along with a deep commitment to our community. We continually strive to attract the best employees in the industry by offering competitive salaries, advancement opportunities, excellent benefits packages, and multi-level training opportunities.

Position Description

As a Service Project Supervisor, you will be responsible for overseeing service projects while ensuring all performance objectives are met in a timely and high-quality manner. This position requires strong leadership skills to manage and develop technicians while maintaining the highest level of customer satisfaction. The Service Project Supervisor will also be responsible for financial objectives, scheduling, and ensuring adherence to company standards and customer commitments.

This role requires a proactive approach in recruiting and developing technicians, establishing long-term customer relationships, and managing service operations efficiently. The ability to plan, coordinate, and execute service projects effectively is essential.

Essential Duties & Responsibilities

• Plan, schedule, and communicate all work assignments to maximize productivity.
• Respond promptly to customer service requirements, both internal and external.
• Establish and maintain positive relationships with potential and existing customers.
• Address customer concerns and ensure timely resolution.
• Complete all required reporting and documentation in compliance with company policies.
• Assist the Service Manager in recruiting and evaluating new technicians.
• Maintain a pipeline of 3-5 qualified candidates for Field Technician positions.
• Audit performance of subordinates and provide feedback.
• Recommend personnel actions, including hiring, promotions, and terminations.
• Manage time efficiently to optimize scheduling and appointments.
• Identify customers’ long-term project requirements and prioritize their needs.
• Assist in analyzing scope of work and identifying key decision-makers.
• Maintain a professional personal appearance and adhere to the company’s Code of Ethics.
• Keep supervisors informed of all business activities.
  
  

Workplace Values

The team member will be expected to operate in line with our core values:

• Community
• Excellence
• Fairness
• Growth
• Loyalty
  
  

Benefits

The following is a brief overview of the company’s benefits program:

• Major health and dental insurance
• Life insurance
• Long-term disability
• 401(k) with company match
• Paid sick leave, vacation, and holidays (8)
• Professional training and industry certification
• Referral incentives
• Continuing education reimbursement
  
  

Requirements

The following qualifications, along with an individual’s previous work experience, will be considered:

• 18 years of age or older
• Valid driver’s license with a clean driving record
• High school diploma or equivalent
• Strong interpersonal and leadership skills
• Ability to read blueprints, wiring diagrams, and other technical documents
• Strong verbal and written communication skills
• Ability to analyze, troubleshoot, and resolve HVAC-related issues
• Basic computer proficiency
• Ability to lift up to 50 lbs. and work in various physical environments
• Flexibility to work overtime and weekends as needed