Customer Relations Specialist

Engineered Seal Products, a 55-year-old employee-owned business that Thrives Together through Employee Ownership to Drive Customer Success welcomes you.

We are an ever growing company that specializes in Engineered and Managed Sealing Solutions for Global Customers. Our clients are Multinational OEM's with significant seal spend within Oil and Gas, Mining, Fuel, Aerospace, EV/Semiconductor, Agriculture, Construction, and Food and Beverage markets. We all work together to hit our Big Hairy Audacious Goals (BHAGs)!

What makes us unique?

Our Passion and Expertise is driven by an engaged Employee Ownership Culture, providing high level Service to not only our Customers and Suppliers, but each other, making today better and our future secure. We define our culture as one that wants the individual and the company to grow vigorously, flourish and prosper together; in a word: thrive!

This particular role will have the opportunity to get in on the ground up in a new facility located in Tulsa and would need to have a higher degree of self-motivation and accountability and lead by example as the location grows over time.

If you have experience working with this type of client – or want that experience – and want to be engaged on a deeper level, this role will be a great fit.

Here is a bit more to know about this opportunity:

You will love it here if you:

• Take Ownership
• Have Fun
• Create Raving Fans
• Have your co-worker’s back
• Put value in every day
• Embrace Change

You’ll love coming to work every day if you get, want, and have the capacity to:

• Drive Customer On Time Delivery
• Maintain Customer Profitability
• Communicate with Customers by E-mail and Phone
• Be a part of Cross Departmental Collaboration
• Provide WOW! Customer Service

You’ll have success here if you value clear processes and feel qualified to do the following things:

• Manage customer quotes and orders through our CRM and ERP systems
• Profit margin analysis to ensure we are meeting financial goals
• Customer Experience Process
• Assist with order fulfillment and other duties when needed to ensure customer shipments arrive on time

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable to hit the following numbers each week:

• On Time Delivery of your Customer Accounts: > 95%
• Customer Net Promoter Score: >50
• Order Entry/Contact Review Accuracy: >99.7%
• On Time Delivery Late Line Coding: 100%

Expectations on Qualifications include:

• Minimum of High School Diploma, higher education preferred
• 2 Years of Customer Facing Experience*
• Proficiency in Microsoft Office Suite

As a member of our team, you will have a leader who:

• Gives clear directions

• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one-on-one with you on a regular basis
• Rewards and recognizes your performance

To continue conversations regarding a future together, please apply. We will be reviewing applications and conducting general phone interviews soon. Those that continue in the process will be invited to an in depth in person interview followed by reference checks.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)