IT Engineer 4

ECS is seeking an individual to analyze, maintain, and develop networks supporting a wide range of capabilities to ensure network assets and applications are installed, configured, and maintained in accordance with contemporary industry norms and Federal standards. Maintain and upgrade Microsoft Window database and web application servers in both testing and production environments. Provide configuration and operational maintenance of computer networking equipment. Additional support includes, but is not limited to, the following:  

• Establish and maintain secure configurations, adherence to established operational secure baselines, and system hardening 
• System administration including backups, security management, user account management, internal access, systems and application support 
• Plan, implement, and provide maintenance support of all established and emerging network plus computing infrastructure plans 
• Perform vulnerability scans at established intervals 
• Identify and remediate security vulnerabilities  
• Assist in all aspects of asset, license, and lifecycle management of the network environments 

The IT Engineer 4 is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers.  IT Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them.  

• Supporting end users via requests (tickets and verbal) 
• Running new cables 
• Installing servers and UPS’s into racks 
• Configuring or repairing new laptops and desktops; maintaining workstations and network performance 
• Installing operating systems and applications 
• Backing up data 
• Swapping out hardware such as hard drives 
• Perform research, troubleshooting 
• Setting up new employee workstations 
• Preparing purchase requisitions and ordering new equipment and parts 
• Keeping track of inventory 
• Active Directory password resets, additions/updates 
• Configuring VOIP phones 
• Process documentation 
• Training colleagues 
• Other related duties and tasks as assigned. 
• Work requires on site performance of duty.  Not eligible for remote work.   

Requirements 

• Bachelor's (or higher) degree in computer science, Information Systems, Engineering or other related scientific or technical discipline with 5 years’ experience in computer hardware repair and helpdesk support 
• IT certification required: ITF and A desired but will accept 3 years of experience in a similar role in lieu of certifications; Network desired (or) attained or working towards CompTIA Security certificate 
• Knowledge of Apple and Windows machines 
• Excellent written and verbal communication skills 
• Good interpersonal skills 
• Proficient in software installation 
• Attention to detail 
• Good problem-solving skills 
• Good customer service skills 
• Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming 
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction 
• Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems 
• Ability to keep up-to-date technically and apply new knowledge to the job role 
• Location Orlando
• Position estimated start March 2025