Commercial HVAC/Refrigeration Service Tech

Our Team: Engineering Excellence

We are a team of dedicated professionals who strive to deliver exceptional solutions for our customers and employees.

We invest in our team members through comprehensive training, support, and opportunities for unlimited professional growth. Our company is committed to helping individuals become experts in their field.

Position Overview

This role offers a competitive hourly rate and a range of benefits that support work-life balance and career advancement.

• Paid Time Off (PTO): 19 paid days off within the first year, increasing to 24 paid days after two years
• No layoffs during slow seasons due to our extensive customer base
• Ambitious advancement opportunities available across the U.S.

We also offer:

• Company-sponsored Medical, Dental, and Vision Insurance programs
• A Company-provided smartphone, tablet, uniform plan, and tool replacement program
• Ongoing training through our internal Training Academy
• An attractive 401(k) Retirement Savings Plan with company matching contributions
• Company-paid employee Life Insurance with options for you and your family
• Short-term and Long-term disability insurance options
• Supplemental benefit programs such as Legal advice, pet insurance, and health advocacy programs

Job Summary

This role requires minimal supervision and involves performing diagnostic and service work on commercial HVAC equipment and accessories.

You will communicate with commercial customers to answer questions, resolve problems, and ensure complete customer satisfaction.

Key Responsibilities

• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
• Inspect equipment and perform diagnostics to identify potential problems
• Complete routine maintenance and equipment cleaning as needed or required
• Deliver and remove parts and equipment needed to complete service work
• Record all required information using a hand-held device and complete forms and paperwork accurately
• Communicate with dispatch to ensure an accurate status report of activities and availability
• Provide excellent customer service and sustain high levels of customer satisfaction
• Promote products and services to customers and generate sales leads

Requirements

• High school diploma or GED with additional training and 2 to 5 years' experience in HVAC
• Valid licensing or certification as required by federal, state, provincial, or local laws or regulations
• EPA and safety certifications
• Skilled at servicing heating, air conditioning, and ventilation equipment
• Proficient mechanical aptitude and ability to operate necessary tools and equipment
• Effective communication skills and time-management abilities
• Valid driver's license with an acceptable driving record
• Ability to work flexible hours and on-call shifts as needed
• Ability to stand, walk, climb ladders, and maneuver in various environmental conditions