What are the responsibilities and job description for the Senior Director, Technology - Platform Onboarding & Support position at ENGINEERINGUK?
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Employer : Expedia Group
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Location : Seattle, Washington, United States
Salary : USD 296,000.00 - 414,500.00; potential up to USD 473,500.00
Closing date : 6 Feb 2025
Sector : Travel and Tourism
Role : Senior Executive
Contract Type : Permanent
Hours : Full Time
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
Senior Director, Technology - Platform Onboarding & Support
Introduction to team :
Traveler & Partner Services Platform (TPSP) is Expedia Group's division responsible for the global Customer Support Strategy for all brands, execution, and technology related to it. The TPSP team deploys Virtual and Human Agents to provide effortless traveler support to Expedia Travelers (B2C) and Expedia Demand Partners (B2) and their travelers, based on a business-to-business model across multiple brands and channels.
We are seeking a highly skilled and experienced Senior Director for Technical Operations and Platform Support to join our Customer Experience and Servicing Organization. This role is pivotal in ensuring the health and reliability of our platforms, driving operational excellence, and refining our incident management and support processes. The ideal candidate will have a strong technical background, exceptional leadership skills, and a proven track record of working with vendors to enhance infrastructure.
What you’ll do :
- Platform Health and Reliability :
Oversee the overall health and performance of customer experience and service platforms.
Develop and execute strategies to improve operational processes and efficiency.
Collaborate with vendors to optimize their infrastructure and service delivery.
Refine and manage incident response processes to ensure timely resolution of issues.
Provide leadership and mentorship to the technical operations and support teams.
Who you are :
The total cash range for this position in Seattle is $296,000.00 to $414,500.00. Employees in this role have the potential to increase their pay up to $473,500.00, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.
Accommodation requests :
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability : IN, and others.
Expedia Group's family of brands includes : Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group Media Solutions, Expedia Local Expert®, CarRentals.com, and Expedia Cruises.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify.
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Salary : $473,500
