What are the responsibilities and job description for the SLG Claims Administrator position at Engle Martin & Associates?
Job Description
SUMMARY OF JOB PURPOSE
The Claims Administrator carries out a variety of clerical, administrative and related support tasks critical to the delivery of timely, accurate, and thorough adjusting services. The incumbent is often responsible for confidential and time-sensitive information and must demonstrate familiarity with the organization's field activities and related adjuster and client needs.
PRIMARY JOB RESPONSIBILITIES
- Manages multiple assignments to assure productivity goals and deadlines are met.
- Assists adjusters with tracking status of pending claims as needed.
- Maintains documents in the Riskmaster or File Trac system. Opens and closes files in Riskmaster or File Trac, in keeping with established processes and procedures.
- Assists in compiling and preparing financial information for claims.
- Enters data in time and expense system for adjusters as needed.
- Serves as office receptionist as required, greeting and directing clients and visitors; answers telephone, greets callers, transfers calls, and responds to inquiries; provides information to callers within scope of understanding and responsibility.
- Schedules appointments as necessary or assigned.
- Utilizes stored templates for electronic and hard-copy business memos, reports, and correspondences. Proofreads documents for accuracy. Prepares and files electronic and hard-copy documents, using various software applications as required.
- Posts mail for standard and expedited delivery; routes incoming mail to appropriate recipient and safeguards confidentiality of mail as necessary.
- May serve as liaison with office's building manager or plant operations resource to assure timely and reasonable response to routine maintenance matters.
- Makes travel arrangements in accordance with EM policies and procedures.
- Prepares and submits company invoices.
- Communicates with IT representatives to identify and help resolve technical support issues, including, but not limited to, telephone system and network connections.
- Maintains office files and records and accesses documents on behalf of adjusters, manager(s), and clients as necessary and in accordance with disclosure and confidentiality requirements.
- May maintain the necessary office supplies and refreshments and re-orders supplies in a timely manner; keeps office and kitchen or breakroom supplies well-organized and readily accessible; suggests improvements to inventory process and vendor pricing and relationships as indicated.
- Effectively handles multiple assignments and special projects and other duties as assigned.
- Stays abreast of office and company policies, procedures, and practices; participates in ongoing training and development as assigned.
- Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations.
- Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM and its endeavors.
- Upholds the values of Engle Martin and Our Foundation.
- Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards.
REQUIRED EDUCATION & EXPERIENCE
DESIRED KNOWLEDGE, SKILLS & ABILITIES
