What are the responsibilities and job description for the Patient Care Specialist position at ENGLEWOOD, CO 80112?
Job Description
Job Description
Overview
Amerita is a leading provider of Specialty Infusion services focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. As one of the most respected Specialty Infusion providers in America, we service thousands of patients nationwide through our growing network of branches and healthcare professionals.
The Patient Care Specialist will serve as the Voice of Amerita and will be the primary contact for our patients, pharmacies, and medical professionals utilizing Amerita’s services. The specialist will field inbound and outbound requests such as : calls to onboard new patients, schedule refill orders, completing patient assessments, and addressing financial concerns.
Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
401(k) Retirement Plan with Employer Match
Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
Employee Discounts
Tuition Reimbursement
Paid Time Off & Holidays
Responsibilities
Practices first call resolution to help health care providers and patients with their pharmacy needs, answering questions and requests
Phone support- Communicates with patients and physician office staff to resolve issues, coordinate medication deliveries, collect co-payments, answer questions, triage calls to appropriate departments as needed
Inbound calls should be handled using first call resolution customer service practices
Obtains supply inventories from patients / clients and communicates information obtained to the Pharmacist as required and documents all communication in patient progress notes on the pharmacy computer system
Notifies patients / caregivers regarding coverage and payment responsibilities. Collects co-pay balances or out of pocket balances
Participates in management, departmental, and intra-departmental meetings, and quality improvement activities
Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs
Qualifications
High School Diploma or GED
Associate or Bachelor’s degree, Licensed / registered pharmacy technician or as required by state law, Previous experience in Pharmacy, Nationally Certified Pharmacy Technician desired
Registration with Board of Pharmacy as required by state law, Certified Pharmacy Technician (PTCB), Advanced Certified Pharmacy Technician preferred
2 years pharmacy experience
3 years pharmacy experience preferred
Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand / generic names of medication, basic math and analytical skills, Intermediate typing / keyboarding skills.
Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills.
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