What are the responsibilities and job description for the Call Center Representative position at ENGLEWOOD MARKETING?
Position Impact
Responsible for professionally addressing consumer inquiries on behalf of various vendors while maintaining performance consistent with the standards, principles and policy of the company and the clients we represent.
Essential job functions
- Effectively process various incoming phone calls and e-mails by quickly and properly identifying the customer's issues.
- Demonstrate superior customer service skills while communicating with all customers.
- Ensure all customers are treated with respect and responded to in a timely and accurate manner.
- Thorough understanding of the Vendor's products and policies.
- Accurately enter and verify all customer information into our systems.
- Process any replacement orders, refunds and credit card information using our systems.
- Strive to improve overall service by recommending ways to revise or enhance existing processes, products and procedures.
- Communicate and work with other team members to insure consistency regarding policies, procedures and quality standards.
- Escalate to Supervisor any situations outside the representative's control.
- Related Duties as Assigned.
Qualifications
Disclaimer
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
