What are the responsibilities and job description for the Business Office Manager position at English Meadows Senior Living Communities?
Our number one priority is our Residents. We offer an unparalleled quality of life at all levels of retirement. We have created a community that allows our residents to do as much, or as little, as they like while offering the ability to age in a place with all levels of care. We welcome you to join our team and find your place here as we have many opportunities for your career to grow.
The Business Office Manager is responsible for overseeing the internal and external operations of the community and business office including but not limited to: A/R, A/P, Resident information, and accurate reporting.
Benefits:
- Competitive salary
- Paid-Time Off
- Flexible Schedule
- Health Insurance, Dental Insurance, Vision Insurance
- Short-Term/Long-Term Disability Insurance; Variety of Supplemental Insurances
- Career Growth Opportunities
- Employee Assistant Programs
- Some benefits may only be eligible for FT team members.
Minimum Eligibility Requirements
- Ability to communicate effectively with Residents, families, staff, vendors, and the general public.
- Must have compassion and desire to work with the elderly and understand that for each resident the community is considered the Resident's home
- Must demonstrate the ability to work responsibility as a team member as well as an individual
- Must be honest, ethical, fair, dependable, respect confidentiality and the rights and privacy of others
- Must meet all health requirements
- Must pass a criminal background check
- Must be able to perform duties and responsibilities (essential job functions), with or without reasonable accommodation
Essential Functions
- Helps coordinate the resident's move in and orients new residents into the community
- Coordinates the discharge process for all residents being discharged from the community
- coordinates training and team meetings
- Human Resources such as interviews, conducting new hire orientation, payroll, in-services, handling Team Member complaints and issues, evaluations, and discipline
- Responsible for handling petty cash and Resident fund accounts
- Observes and communicate any changes in the Resident's physical or mental condition
- Completes and reviews incident reports as needed
- Reviews and completes new policies and procedures as appropriate
- Assists with training of new Team Members
- Knows and follows Emergency procedures, elopement, and all other procedures
- Performs all other duties assigned by ED
- Ensure compliance and understanding of all regulations regarding residents' rights
Customer Service
- Responsible for ensuring that all employees are providing excellent customer service to internal and external customers
- Perform job duties for Residents and with Team members in a courteous and professional manner
- Take initiative to ensure resident safety and satisfaction is a priority
- Meet and greet visitors in a friendly, helpful manner
- Communicate professionally and cooperate with the supervisor and all community personnel
Working conditions (travel, hours, environment)
- Salaried employee
- Subject to frequent interruptions
- involved with Residents, personnel, and visitors under all conditions and circumstances
- subject to be called in during emergency conditions
Physical/Sensory Requirement
- Medium work: the ability to exert 10-35 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects
- Must be able to move intermittently during the day
- Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents and staff
- Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times, hostile people within the community
