What are the responsibilities and job description for the Service Coordinator position at Engtal?
Job Title : Service Coordinator / Dispatcher
Company Overview :
Join a leading mechanical subcontractor specializing in HVAC services. We pride ourselves on delivering top-notch solutions to our clients through a skilled team of technicians and exceptional customer service.
Position Overview :
We are seeking a highly organized and detail-oriented Service Coordinator / Dispatcher to support our HVAC technicians and ensure seamless scheduling and communication. This role is vital in maintaining efficient operations and outstanding customer satisfaction.
Key Responsibilities :
- Schedule and dispatch HVAC technicians to service calls and projects based on priority and availability.
- Communicate effectively with customers, technicians, and internal teams to coordinate schedules and resolve issues.
- Monitor and track service requests to ensure timely completion.
- Maintain accurate records of service calls, work orders, and customer information.
- Assist with administrative tasks such as invoicing, inventory management, and reporting.
Qualifications :
