What are the responsibilities and job description for the Scheduler position at Enhance Dental?
Job purpose
A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, sends appointments reminders, requests patient records, and follows up with patients.
Duties and responsibilities
- Scheduling and confirming appointments
- Welcoming patients and updating their information
- Registering new patients according to established office protocols
- Verifying Insurance
- Assisting patients to complete all necessary forms and documentation
- Answering and managing incoming calls
- Responding and complying to requests for information
- Checking daily appointment schedule and filling gaps to ensure positive production
- Monitoring and replying to e-mails
- Maintaining a professional reception area
- Safeguarding patient privacy and confidentiality
Qualifications
Working conditions
Dental practices run at a fast pace and schedulers will be required to keep up with the flow of doctors and patients.
Physical requirements
Schedulers will be required to :
