What are the responsibilities and job description for the Quality Assurance Team Lead position at Enhance Health?
Job Description:
The Quality Escalations Analyst is responsible for managing and resolving escalated quality issues within the organization. This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with stakeholders at all levels. The ideal candidate will have a background in quality assurance, data analysis, and problem-solving.
Responsibilities:
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Manage Escalated Quality Issues: Investigate and resolve quality-related escalations from customers, internal teams, or external stakeholders in a timely manner.
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Root Cause Analysis: Conduct thorough root cause analysis to identify the underlying reasons for quality issues and develop effective solutions to address them.
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Data Analysis: Analyze quality data and metrics to identify trends, patterns, and areas for improvement. Present findings and recommendations to management and stakeholders.
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Process Improvement: Collaborate with cross-functional teams to implement process improvements and preventive measures to enhance overall quality performance.
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Documentation and Reporting: Maintain accurate records of quality escalations, investigations, and resolutions. Prepare reports and presentations to communicate findings and trends to relevant stakeholders.
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Quality Assurance Support: Provide support to the quality assurance team by participating in quality audits, reviews, and compliance activities as needed.
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Training and Development: Assist in the development and delivery of training programs to educate employees on quality standards, processes, and best practices.
Requirements:
- Proven experience in quality assurance, data analysis, or a similar role.
- Strong analytical skills with the ability to interpret complex data sets and draw actionable insights.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Detail-oriented with a focus on accuracy and precision.
- Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.
- Proficiency in Microsoft Office suite (Excel, PowerPoint, Word) and experience with data analysis tools/software is a plus.
