AwC Support - Program Director - FI

Program Director

Drive operational excellence and financial integrity in self-directed services! We’re seeking a strategic leader to oversee daily operations, compliance, and service delivery for the Fiscal Intermediary program under Agency with Choice (AwC). Lead a high-performing team, optimize workflows, and ensure compliance with Medicaid and DDD regulations. If you have experience in fiscal intermediary services, payroll, and Medicaid-funded programs, apply today!

What’s in it for you?

• Competitive pay!
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• No Cost Life and Accidental Death Insurance
• Employer Paid Long Term Disability Insurance
• Plentiful Voluntary Benefits
• Employee Assistance Program
• 403(b) Plan with Match
• Discount Programs
• Generous Paid Time Off and Holidays
• Paid Time Off Buy-Back
• Paid Medical Leave Time
• Direct Deposit and Payroll Cards
• Access to Electronic Pay Statements
• Mileage Reimbursement
• Employee Wellness Program
• Employee Referral Program
• Employee Paid Orientation & Training
• Recognition Program

About Our Program!

Financial Management Services is a fiscal intermediary that supports self-direction for individuals with disabilities, providing expert guidance and top-tier services in a constantly evolving system. Through the Agency with Choice program, we offer an alternative to traditional provider-managed services, empowering participants to manage their support and services with increased choice and authority. Acting as the employer while participants serve as co-employers, we simplify the process of hiring staff, selecting services, and making care decisions.

What will you do?

As the Program Director, you will oversee the daily operations, compliance, financial integrity, and overall service delivery. This role ensures the seamless administration of fiscal intermediary services, supports self-directed employees (SDEs) and managing employers, and enhances program efficiency through strategic leadership and operational improvements. Your key responsibilities will include:

Operational Leadership & Program Management

• Oversee the daily operations of the Fiscal Intermediary program, ensuring the efficient and effective processing of payroll, vendor payments, and participant-directed funds.
• Ensure compliance with DDD regulations, Medicaid, and state/federal requirements related to self-directed services.
• Implement and monitor key performance indicators (KPIs) to improve service delivery and operational efficiency.
• Lead process improvement initiatives to enhance fiscal intermediary services and optimize workflow.

Financial Oversight & Compliance

• Ensure accurate payroll processing, tax filings, and vendor reimbursements for SDEs and managing employers.
• Monitor budgets, financial transactions, and reimbursement processes to maintain fiscal integrity and transparency.
• Conduct audits and implement risk management strategies to maintain compliance with state and federal funding regulations.
• Develop and enforce policies and procedures to align with Medicaid and the Department of Developmental Disabilities (DDD) guidelines.

Stakeholder Engagement & Customer Service

• Serve as the primary liaison with DDD, vendors, and external partners to ensure program alignment with state initiatives.
• Ensure that all inquiries and concerns from participants, families, and staff are addressed promptly and professionally.

Team Leadership & Staff Development

• Lead, mentor, and develop a high-performing team to ensure efficient operations and exceptional customer service.
• Foster a collaborative and supportive work environment that prioritizes accountability, problem-solving, and innovation.
• Conduct regular performance evaluations, training, and professional development initiatives.

Who you are:

• Bachelor’s degree in business administration, Finance, Human Services, or a related field (Master’s preferred).
• 5 years of leadership experience in fiscal intermediary services, self-directed programs, Medicaid-funded services, or human services operations.
• Extensive knowledge of DDD policies, self-directed services, and fiscal intermediary functions in New Jersey.
• Knowledge of employment laws, tax filings, and workforce compliance regulations for Self-Directed Employees (SDE).
• Familiarity with Dayforce, Zendesk, or other payroll and customer management platforms.
• Experience managing payroll, tax compliance, and financial processes in a human services or nonprofit setting.
• Strong leadership, strategic planning, and process improvement skills.
• Excellent communication and stakeholder management abilities, with experience working with government agencies and service providers.
• Proficiency in financial software, payroll systems, and Medicaid billing platforms.

About Us!

Easterseals is a national 501(c)3 nonprofit organization that has helped children and adults with disabilities and special needs live better lives for more than half a century. Annually, over 9,000 individuals with disabilities and specific special needs in New Jersey receive services in our programs. We believe everyone has an inalienable right to realize their potential and live their life as they envision it; everyone is allowed access to opportunities that permit them to do so. Our employees dedicate themselves to making positive differences in people’s lives every day by living our Core Values: RESPECTFULNESS, WARMTH, EXPERTISE

Easterseals Is An Equal Opportunity Employer 

As one of our core values, we strive to provide equal opportunity to all of our employees without regard to their age, gender, religion, race, color, national origin, marital status, sexual orientation, or disability which is unrelated to the ability to perform essential job functions, unfavorable military discharge (except dishonorable), veteran status, marital status, parental status, genetic information, source of income or other legally protected categories in accordance with applicable law with regard to receipt of services, appointment or election to voluntary office or hiring for, assignment to, or promotion in staff positions.

Easterseals NJ offers paid training, a generous benefits package including paid time off, 403(b) Retirement Plan, and more! For all details, visit www.enjbenefits.com.