What are the responsibilities and job description for the Tier One IT Analyst position at Enkompas?
Title Tier One IT Analyst Technician
Location Pittsburgh PA - Combination of onsite Dormont PA, and local site visits as needed.
Type A long-term ongoing contract with the opportunity to hire when selected.
Pay Rate $22 per hour
Job Description :
Tier One IT Analyst Technician
Enthusiastic and motivated IT analyst / Technician to provide an internal system and deskside support to employees and contractors. This is a fast-paced and rewarding environment. The ideal candidate will have a mix of technical and customer service skills, a positive and extroverted personality, a passion for technology and helping people, and a drive to learn continuously. Willing to train the right candidate who does not have formal IT experience but wishes to make a change.
Basic Function / Responsibilities :
- Handle Tier 1 escalations through tickets.
- Follow up on outstanding requests and ensure timely updates and resolution.
- Provide internal system and deskside support of Windows PCs, Apple iPad and iPhone devices, thin clients, printers, desk and mobile phones, and other technology used in a typical office.
- Create accounts and configure hardware as part of on-boarding process.
- Support audio and video equipment in conference rooms.
- Manage and monitor internal assets to ensure accurate inventory records.
- Other duties may be added and / or assigned as needed.
Requirements :
Salary : $22
