Demo

IT Specialist and Support Engineer

enLabel Global Services, Inc.
Boston, MA Full Time
POSTED ON 4/18/2025
AVAILABLE BEFORE 5/17/2025

If you’ve ever wished you had a job that could make a difference in someone’s life, this is your chance to support a new approach to healthcare compliance. enLabel is pushing the industry forward – helping medical device manufacturers and life sciences companies meet the perpetually changing requirements of the Global Compliance Supply Chain.

We are seeking a Technical Help Desk and Support Engineer to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities :

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Handle business-critical IT tasks and system improvements
  • Enable faster and smarter business processes and employee productivity
  • Research and evaluate emerging technologies, hardware, and software
  • Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, Adobe, and G-Suite products

Qualifications :

  • Install, configure, and support workstation software, hardware, printers, and phones
  • Analyze staff needs, identify vulnerabilities, boost efficiency and accuracy
  • Execute system and network administration, design, documentation, implementation, and testing., ensuring components meet needs and work together seamlessly
  • Implement applications and software upgrades, as well as performance troubleshooting
  • Train employees on both software and hardware, troubleshoot, and provide technical support when needed
  • Implement and monitor daily backup and recovery procedures
  • Moderate to high level of understanding of MS SQL, and scripting languages such as JavaScript, as well as AWS, etc…
  • Excellent written and verbal communication skills
  • Positive and professional demeanor
  • Previous experience in customer service, sales, or other related fields is desirable
  • What we offer :

    enLabel® is an equal opportunity employer that offers a business-casual, fast paced environment with an opportunity for development and growth. Our total rewards include a highly competitive compensation and benefits package including medical, dental, 401K, life insurance, flexible spending account, as well as paid time off. To apply to this position, please send us your resume at recruiting@enlabel.com referencing this position and where you found out about us in your email subject line.

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