What are the responsibilities and job description for the Call Center Specialist (Full Time) position at ENLIGHTENED GROUP?
Job Details
Job Location: Egg Harbor City, NJ
Position Type: Full Time
Salary Range: Undisclosed
Description
Enlightened Recovery is seeking a Call Center Specialist to join our team! We are a dynamic and compassionate recovery program, and we need talented individuals to help those looking for hope and healing take the first step.
Key Responsibilities:
- Handle inbound calls and inquiries from potential clients seeking to admit to our recovery program
- Use sales experience to guide clients through the admissions process, overcoming obstacles and answering their questions with confidence.
- Remove barriers that may prevent clients from starting their recovery journey.
- Control conversations with empathy and professionalism, ensuring that each client feels heard and supported
What We're Looking For:
- Proven experience in sales or call center environments.
- Strong communication and interpersonal skills.
- Competitiveness and a goal-driven attitude.
- Ability to stay calm under pressure and adapt to fast-paced situations.
- A passion for helping others and making a difference.
Our offices are located within our newly built administration building, in Egg Harbor City, NJ
Come join our team!
We offer a supportive environment, competitive wages, incentive programs, and a comprehensive benefits package including:
- Health and wellness benefits (e.g., medical, dental, vision, prescription)
- Time off benefits (10 vacation days upon hire, sick leave, holiday pay)
- Financial security benefits (Profit Sharing, 401(k) feature, life insurance, etc.)
- FSA, DCA, employer funded HRA
…and more!
Qualifications
Requirements
- Experience in substance abuse Call Center, preferred
- Proficient in relevant computer applications
- Proficient in data entry / typing skills
- Proven experience in sales or call center environments
- Twelve step experiences, preferred
- Sales Force Knowledge a plus
- Pre-Applicant Drug Testing
- Pre-Applicant Background Check
