What are the responsibilities and job description for the General Manager position at Ennismore?
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, a boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.
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Job Description
Title : General Manager
Reports To : Chief Operating Officer
General Purpose : The General Manager is responsible for the overall management of the hotel's operation, including profitability, guest service, product quality, overall cleanliness, and property maintenance.
Specific Responsibilities :
- Leads the property Executive Committee, in collaboration with the F&B Director, utilizing a participatory style.
- Develop an annual operating budget, which serves as an operating plan and defines required levels of achievement.
- Follow up to ensure successful implementation of departmental objectives.
- Conduct monthly forecasting of operating teammate and cost expenditures.
- Develop a high level of "We Say YES" and loyalty to the hotel and the company.
- Review controls and ensure adherence at all times to protect the hotel's property / assets.
- Personally inspect guest rooms, public areas, and the back of the house on a regular basis.
- Through leadership, demonstrate a friendly, courteous, service-oriented approach to guests.
- Develop and implement a preventive maintenance program.
- Maintain credit policies for the Front Office, Sales, and Catering.
- Regularly review Front Office results to maximize room revenue.
- Represent the hotel within the local community.
Qualifications
Possess advanced knowledge in the following areas :
Skills
Experience
Additional Information
21c Museum Hotels is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic.
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