What are the responsibilities and job description for the Memory Care Coordinator position at Ennoble Care?

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Company Overview :

At Ennoble Care, we are dedicated to providing exceptional memory care services for individuals living with dementia and other cognitive impairments. We strive to create an empathetic and supportive environment for both our patients living with dementia and their care partners. We are currently seeking a compassionate and skilled full-time Memory Care Coordinator that will work out of our Voorhees, NJ office on a hybrid schedule to join our team and help us achieve our mission.

Job Summary :

The Memory Care Coordinator is responsible for coordinating, managing, and supporting the care of individuals living with dementia. This role focuses on ensuring that patients' healthcare needs are met, while also providing emotional and educational support to their care partners. The ideal candidate will have hands-on experience in dementia care, with a deep understanding of the challenges faced by both patients and their care partners. Effective communication, empathy, and the ability to offer emotional support are essential to success in this role.

Responsibilities :

Care Coordination & Memory Care Participant Support : Develop individualized care plans, conduct assessments, and collaborate with healthcare providers and internal teams to ensure comprehensive care for program participants. Provide education and emotional support to patients and their care partners, offering strategies for managing dementia-related challenges, and ensuring they feel empowered and equipped to care for their loved ones. Identify appropriate resources, such as respite care and support groups, to support both patient and care partner well-being.
Communication & Case Reporting : Maintain open communication with the Memory Care Program Manager, regularly meeting to discuss patient care, care partner goals, and interventions. Provide updates on participant progress, engage in case discussions, and coordinate necessary adjustments to care plans to ensure efficient support and alignment with the care process. Foster collaborative communication with internal and external teams to meet patient and care partner needs.
Customer Service & Emotional Support : Provide empathetic, responsive, and professional service in all interactions with patients, care partners, and colleagues. Demonstrate compassion and empathy in all communication, ensuring that patients and their care partners receive the highest level of support.
Problem-Solving & Care Coordination : Utilize internal systems and tools to address and resolve patient care concerns effectively, ensuring smooth care delivery. Apply critical thinking skills to adapt care plans and address evolving patient and care partner needs, ensuring seamless care coordination and service delivery.
Team Collaboration & Support : Actively contribute to team success by offering support, collaborating to meet departmental goals, and working with both internal and external teams to foster a collaborative approach to patient care. Contribute to creating a positive, team-oriented work environment that ensures high-quality care.
Technology Utilization & Documentation : Become proficient in using multiple platforms and systems, including secure email, telephone systems, electronic medical records (EMR), and internal knowledge base materials. Maintain accurate, timely documentation in compliance with company protocols and regulatory standards, ensuring effective care coordination and communication.

Qualifications :

Dementia & Memory Care : Experience working with individuals diagnosed with dementia or other memory-related conditions, preferably in a senior or geriatric care setting. Personal experience as a care partner for individuals with dementia is also highly valued. A foundational understanding of dementia and memory-related conditions is preferred.

Healthcare Knowledge : Familiarity with basic healthcare terminology, conditions, and care principles to effectively understand patient needs and care plans.

Community Resources : Knowledge of local resources for dementia patients and care partners, such as respite care, support groups, and medical specialists.

Documentation & Technology Proficiency : Skilled in maintaining accurate, timely records and using various software programs, including secure email, telephone systems, and electronic medical records (EMR), to ensure effective care coordination and adherence to company protocols and regulatory standards.

Comfortable with Frequent Communication : Able to maintain regular phone communication throughout the day with patients, care partners, and healthcare providers to coordinate care and address patient needs.

Excellent Communication Skills : Strong verbal and written communication skills to relay information, provide updates, and engage in case discussions with patients, care partners, and team members.

Acute Care Coordination & Empathy : Ability to remain calm and effective in high-pressure situations, applying critical thinking to address evolving needs of dementia patients and care partners while demonstrating compassion and empathy in all interactions to ensure patient-focused, supportive communication.

Cultural Competency : Ability to effectively engage with diverse populations, demonstrating sensitivity to cultural differences in caregiving approaches and communication styles.

Multitasking & Time Management : Ability to manage multiple patients and tasks simultaneously, remaining organized and flexible in a fast-paced environment, and ensuring timely, high-quality service delivery.

Emotional Resilience : Must be emotionally resilient to manage the emotional demands of working with patients with dementia and their families, while maintaining personal well-being.

Professionalism & Team Collaboration : Maintains a positive attitude, adapts to change, and collaborates effectively with others to support team goals and patient care outcomes.

Goal-Oriented & Self-Motivated : Driven to meet individual and team goals, proactively working to improve performance while maintaining high standards of care. Demonstrates a dedication to continuous learning and development in areas such as dementia care, caregiver support, and healthcare coordination.

Full-time employees qualify for the following benefits :

Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.

Paid Time Off

Paid Office Holidays

All employees qualify for these benefits :

Paid Sick Time

401(k) with up to 3% company match

Referral Program

Payactiv : pay-on-demand. Cash out earned money when and where you need it!

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

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