What are the responsibilities and job description for the Operations Manager position at Ennoble Care?
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!
Job Title : Operations Manager
Location :
Office is in Arlington, Virginia.
About Us :
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Pennsylvania, Maryland, DC, Virginia, and Georgia. Ennoble Care's clinicians go to the patient's home, providing a continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs, including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care from a team they know and trust. We seek individuals driven to make a difference and embody our motto, "To Care is an Honor."
Job Summary :
We are seeking a dedicated and experienced Operations Manager to oversee the daily operations of our mobile home healthcare services. The Operations Manager will ensure the delivery of high-quality care, manage staff, optimize operational processes, and support the growth and development of our services through managing referral and vendor relationships. The ideal candidate will have a strong background in healthcare operations, excellent leadership skills, a passion for patient care, and the ability to thrive in a fast-paced entrepreneurial environment.
Key Responsibilities :
- Operational Management :
- Oversee daily operations of home healthcare services including scheduling of patient visits and new patient intake.
- Build and maintain relationships with key stakeholders, referral sources, and community partners.
- Ensure compliance with all federal, state, and local regulations.
- Develop and implement operational policies and procedures to improve efficiency and quality of care.
- Monitor and manage budgets, financial performance, and resource allocation.
- Conduct regular audits and quality assurance checks to maintain high standards of care.
- Staff Management :
- Recruit (partnering with Talent Acquisition), train, and supervise a team of healthcare professionals, including nurses, home health aides, therapists, social workers, and support staff.
- Develop and implement staff schedules to ensure adequate coverage and optimal patient care.
- Conduct performance evaluations and provide ongoing training and development opportunities.
- Foster a positive and collaborative work environment, promoting teamwork and professional growth.
- Patient Care :
- Ensure patient care plans are developed and executed in accordance with best practices and patient needs.
- Address patient and family concerns promptly and effectively.
- Collaborate with healthcare providers, physicians, and other stakeholders to coordinate care and services.
- Monitor patient outcomes and satisfaction, making necessary adjustments to care plans and services.
- Compliance and Quality Assurance :
- Ensure all operations are in compliance with healthcare regulations and standards.
- Maintain accurate and up-to-date records and documentation.
- Implement and monitor quality assurance programs to enhance service delivery.
- Stay informed of industry trends, best practices, and regulatory changes.
- Planning and Development :
- Support the development and implementation of strategic plans to grow and expand home healthcare and hospice services.
- Identify opportunities for improvement and innovation in service delivery.
- Collaborate with senior management to set goals and objectives for the organization.
Qualifications :
Full-time employees qualify for the following benefits :
All employees qualify for these benefits :
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
