What are the responsibilities and job description for the Call Center Representative position at ennoblecare?
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!
Job Description:
Ennoble Care is looking for a Full-time, Customer Support Associate that will work out of our Voorhees, NJ office. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Customer Service Associate, you should be compassionate, experienced, and highly organized. In this role, you will ensure that our patients immediate needs are taken care of.
Key Responsibilities:
- Frequent contact with patients to provide support, and manage compliance with the care management programs to increase positive outcomes
- Document all client communications (verbal or written) accurately
- Communication from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
- Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
- Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
- Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
- Excellent customer service skills demonstrated by positive feedback from customers and patients
- Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner
Qualifications:
- Must be comfortable with speaking on the phone for large amounts of the day
- Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
- Ability to take accurate notes to document each task in a timely manner
- Ability to multitask between different patients and workstreams while remaining organized and efficient with time
- Ability to thrive in a fast-paced environment
- Must be proficient in using a computer, including Outlook and other Microsoft Office programs
- Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.
- Nice to have: Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful
#Orange
Full-time employees qualify for the following benefits:
- Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
- Paid Time Off
- Paid Office Holidays
All employees qualify for these benefits:
- Paid Sick Time
- 401(k) with up to 3% company match
- Referral Program
- Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
