What are the responsibilities and job description for the General Manager position at Eno's Pizza Tavern?
Eno's Pizza Tavern is seeking a highly motivated and experienced individual for the position of General Manager. The General Manager will play a crucial role in overseeing the overall operations of the restaurant, ensuring a high standard of service, managing staff, and driving profitability. This role requires a strong leader with excellent communication, organizational, and problem-solving skills.
Responsibilities
Lead, manage, and hold your team accountable
Ensure floor presence during peak volume hours, which includes conducting 100% table touches, placing right people in right seats, ensuring no guest leaves unhappy, and leading by example
Maintain hospitality and product standards
Implement bar and Eno’s Side Dough operations plan
Maintain budgeted labor and product costs for FOH and BOH
Maintain brand compliance in training and development across all restaurant initiatives
Liaise with Sales & Marketing team to execute growth initiatives
Liaise with Event Sales team to generate outside event sales leads
Receive, review, and resolve complaints from guests; more importantly, utilize cues during service to proactively identify a customer’s dissatisfaction, then seek to understand and pivot to create an overwhelmingly positive experience
Required Skills
- Proven experience as a General Manager in the restaurant industry.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- Financial acumen and experience with budgeting and cost control.
- Knowledge of food safety regulations and health standards.
- Flexibility to work evenings, weekends, and holidays as required.
- Able to work a minimum of 50-60 hours per week
