What are the responsibilities and job description for the Customer Support Representative (Remote) position at Enova International?
Job description
Enova International is hiring! We provide a pay rate of $17.00/hr, coupled with a quarterly performance bonus and various other incentive programs. This role is entirely remote; however, candidates must reside within 100 miles of either Chicago, IL, or South Jordan, UT.
About Enova:
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
About the role:
Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. In the role of an Application Support Representative, you will undergo a comprehensive two-week training program to specialize in a specific brand. Following the completion of training, you will handle a significant volume of inbound calls, engaging with potential customers to aid them in their loan application process.
Responsibilities:
- Effectively manage incoming calls, adeptly assisting customers in navigating the loan application process
- Educate customers by explaining the distinctive features and advantages of Enova's products and services
- Initiate proactive outreach to customers as needed, encouraging them to finalize their loan application
- Uphold exceptional customer service standards through articulate and effective verbal and written communication
- Keep customer accounts meticulously updated with accurate information
Requirements:
- Experience in a call center setting is preferred
- Proficient in phone communication and verbal skills, with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Strong multitasking abilities, adept at setting priorities and managing time effectively
Benefits:
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option
- PTO & paid holidays off
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Plus so much more!
Shifts available (Central Time):
- Must be available to work between the hours of 8:00am - 8:00pm. Most schedules may require availability to work one weekend day.
Salary : $17
