Demo

Contact Center Agent

Enrollment First
Knoxville, TN Full Time
POSTED ON 3/15/2025
AVAILABLE BEFORE 5/14/2025

Job Duties/Responsibilities:

· Accept inbound calls from prospective customers, assess needs and offer available products

· Provide explanation on quotes and product or coverage questions

· Respond and follow-up on customer service inquiries

· Remain current on product offerings, enhancements, and/or changes/modifications

Qualifications:

· Bachelor's degree or equivalent relevant work experience

· Previous insurance background required

· Previous experience in sales required

· Effective communication skills – verbal and written

· Demonstrated persuasion and negotiation skills

· Strong interpersonal skills to build rapport with customers

· Demonstrated proficiency of MS Office products (Outlook, Word, and Excel), internet, and other related computer applications.

· Life and Health Insurance License preferred. Position requires incumbent to maintain current state insurance license in life and health.

· Bilingual Spanish-speaking a plus

Licensed Insurance Agent Benefits:

· Competitive Salary plus monthly bonus plan

· Employer paid Medical, Dental & Group Term Life Insurance

· 401(k) with company match

· Benefits including Vision, Accident, Cancer, Critical Illness and additional Life coverage also available

· Paid Time-off and Holidays

· Core hours 9:00 – 6:00, Monday thru Friday, with flexibility to work until 7:00 pm occasionally

Job Types: Permanent, Full-time

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Supplemental Pay:

  • Bonus opportunities

Work Location: Hybrid remote in Knoxville, TN 37919

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