What are the responsibilities and job description for the Contact Center Agent position at Enrollment First?
Job Duties/Responsibilities:
· Accept inbound calls from prospective customers, assess needs and offer available products
· Provide explanation on quotes and product or coverage questions
· Respond and follow-up on customer service inquiries
· Remain current on product offerings, enhancements, and/or changes/modifications
Qualifications:
· Bachelor's degree or equivalent relevant work experience
· Previous insurance background required
· Previous experience in sales required
· Effective communication skills – verbal and written
· Demonstrated persuasion and negotiation skills
· Strong interpersonal skills to build rapport with customers
· Demonstrated proficiency of MS Office products (Outlook, Word, and Excel), internet, and other related computer applications.
· Life and Health Insurance License preferred. Position requires incumbent to maintain current state insurance license in life and health.
· Bilingual Spanish-speaking a plus
Licensed Insurance Agent Benefits:
· Competitive Salary plus monthly bonus plan
· Employer paid Medical, Dental & Group Term Life Insurance
· 401(k) with company match
· Benefits including Vision, Accident, Cancer, Critical Illness and additional Life coverage also available
· Paid Time-off and Holidays
· Core hours 9:00 – 6:00, Monday thru Friday, with flexibility to work until 7:00 pm occasionally
Job Types: Permanent, Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Supplemental Pay:
- Bonus opportunities
Work Location: Hybrid remote in Knoxville, TN 37919