What are the responsibilities and job description for the IT Support Specialist position at ENSAFE?
EnSafe is accepting applications for an IT Support Specialist based out of EnSafe’s Memphis, TN office.
EnSafe, is an employee-owned, global environmental consulting and engineering firm. We strive to provide cutting-edge, creative solutions for our clients. EnSafe specializes in custom solutions in Environmental Management and Planning, Civil Design Engineering, Environmental Restoration, Natural & Water Resources, Health & Safety, and Technology with offices operating within the US.
What We Are Looking For
The successful candidate will understand the fundamentals of IT Support with exceptional customer support for internal. This candidate will need to be adaptable to new federal policies and regulations since EnSafe is a federal contractor.
What You Will Be Doing:
- IT Service Desk end-user support for local and remote employees.
- Microsoft Teams desktop, phones, conference room, and meeting support.
- Enterprise-level knowledge and support of Windows10/11 Operating Systems
- Application support of Microsoft 365 Apps, Adobe Suite, and SaaS applications.
- Tier 1 and 2 network support.
- Mobile device support including iOS, Android, and mobile hotspots.
- Computer imaging and deployment.
- Account, group, and mailbox management via Active Directory and Entra ID.
- Maintenance of IT Knowledge base for IT and end-user support.
- Rotation of after-hours (on-call) support (paid).
Qualifications:
- Associate or bachelor’s Degree
- Current CompTIA A or Microsoft Modern Desktop Certification.
- Minimum of three years experience in an IT Service Desk or technical support service role.
- Experience with Active Directory, Entra, SCCM, and Intune.
Ideally, you’ll also have:
- Degree in Applied Sciences relative to System Administration or equivalent work experience
- Other professional certification (Network ; Security ; Microsoft or similar certifications.)
- Microsoft Purview, Azure, OneDrive, and CrowdStrike.
About EnSafe
EnSafe began as a two-person firm in 1980, navigating complex regulatory compliance issues on behalf of our clients. We nurture our people with growth and development opportunities. We build enduring, trustful relationships with each of our clients, with a focus on high ethical and safety standards. We build this reputation by attracting high-quality people and retaining them for the long term.
At EnSafe, we are dedicated to fostering a diverse and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at our company.
EnSafe is committed to being an EEO employer and all qualified candidates will receive consideration without regard to race, color, religion, national origin, citizenship, age (except for bona fide occupational qualifications), sex, disability, sexual orientation, gender identity, marital status, military or veteran status, any other status protected by federal, state, or local law, or association with a person on the basis on one or more of the foregoing.
Check us out on the web at www.ensafe.com
